Question 1

Do all fares earn at the same point value?

Accepted Answer

No. The estimated Rapid Rewards points to be earned displayed during the booking process are an estimate only and are directly related to the advertised one-way base fare and fare type of the flight selected. A Business Select® fare earns 12 points per dollar on qualifying flights, while Anytime, Wanna Get Away Plus®, and Wanna Get Away® fares earn 10, eight, and six points per dollar, respectively.

NOTE: A-List and A-List Preferred Members earn a 25% and 100% bonus, respectively. Qualifying flights means flights paid entirely with dollars, LUV Vouchers, gift cards, or flight credits, and with no portion of the purchase price paid for with Rapid Rewards points.

Question 2

What type of tickets are eligible for earning points?

Accepted Answer

You can earn points on revenue tickets, which include flights paid entirely with dollars, LUV Vouchers, gift cards, or flight credits, and with no portion of the purchase price paid for with Rapid Rewards points. You cannot earn points on nonrevenue travel, including reward travel, Companion Pass® travel, or any travel with any portion of the purchase price paid for with Rapid Rewards points. Other travel not eligible for earning points includes, but is not limited to, charter flights, service-charged, reduced-rate, trade out, extra seat, and paper tickets.

Question 3

If I buy a ticket for another Customer, can I receive Rapid Rewards points for the travel?

Accepted Answer

No. The Rapid Rewards program was designed to reward our flyers for the flights they take, regardless of who purchased the tickets. Rapid Rewards points are only earned by the Member who travels.

Question 4

When are points earned from flying deposited into my account?

Accepted Answer

Points are deposited within 72 hours after the completion of your entire ticket.

Question 5

How can I tell if points are deposited into my account?

Accepted Answer

You can check your account online at Southwest.com®. Once the points are deposited in your account, they’re available for use.

Question 6

What happens if I only fly part of the ticket I purchased?

Accepted Answer

You will not earn any points for any portion of the ticket that has been flown until the entire ticket has been completed (i.e., flown, used as payment toward another ticket, refunded, or a combination thereof). You do not receive points unless you complete all segments of the ticket.

Question 7

Can I earn points on any extra charges associated with my reservation, such as Unaccompanied Minor, extra bag, heavy bag, pet, etc.?

Accepted Answer

No. Points can only be earned on revenue tickets or through qualifying activity with our Rapid Rewards partners.

Question 8

Will I earn points on reward travel or Companion Pass travel?

Accepted Answer

No. You will not earn points if you fly on reward travel or as a designated Companion.

Question 9

Do discounts based on a promotion code impact the number of points I earn?

Accepted Answer

Yes. Points are earned based on the dollar amount paid for the ticket. If a promotion code is applied to the purchase of the ticket, the points earned will be based on the discounted amount.

Question 10

Can I get Rapid Rewards points when I travel on a Southwest Vacations® package?

Accepted Answer

Yes. Members traveling on a Southwest Vacations package will accrue points based on the air portion of the package. From time to time, Southwest Vacations will also run promotions to earn additional Rapid Rewards points on the land portion of the package. Once the Vacations package round trip travel has been completed, it may take up to 72 hours for the points to post to your Rapid Rewards account.

Question 11

How can I calculate the number of points that I should earn for my ticket?

Accepted Answer

The number of points earned for each flight segment is calculated after completion of the entire ticket and is based on the dollar amount paid for the base fare and fare product for that segment. Qualifying flights means flights paid entirely with dollars, LUV Vouchers, gift cards, or flight credits, and with no portion of the purchase price paid for with Rapid Rewards points. Taxes and fees imposed by the United States and foreign governments, including airport-assessed Passenger Facility Charges (PFCs), federal segment fees, the government-imposed September 11th Security Fee, and other taxes and fees are not eligible to earn points.

NOTE: If a ticket is purchased that combines different fare types (e.g., Business Select for the outbound segment and Wanna Get Away for the return segment), the number of points earned will be calculated by multiplying the base fare for each segment by the corresponding number of points per dollar for each fare product.

Question 12

How do I start receiving points?

Accepted Answer

To receive points for flights you complete, enter your account number when you book a reservation or provide it at the airport when you check in. You may also request points for travel completed in the last 12 months in your account.

To receive points with a Rapid Rewards partner, provide your account number at the time specified by the partner in their terms and conditions.

Question 13

How do I earn tier qualifying points?

Accepted Answer

Tier qualifying points are earned from revenue flights booked through Southwest or through the use of select Rapid Rewards® Credit Cards (1,500 tier qualifying points for every $10,000 spent on eligible purchases).