We like to think of ourselves as a Customer Service company that happens to fly airplanes
(on schedule, with personality and perks along the way). How may we help you today? View All FAQs
Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise.
Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as an Unaccompanied Minor (UM), and there is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. In addition, there are certain procedures in place that UMs must follow before, during, and after their journey. See unaccompanied minors policy.
Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. You're allowed two (2) checked pieces of baggage per ticket, with some size and weight limitations. We only charge for overweight and excess items. See all baggage info.
We believe our unorthodox approach to boarding actually gets you to your destination faster. Get the whole scoop on the Southwest airport experience.
If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). If you do not have your confirmation number, call 1-800-I-FLY-SWA.
This will only take a few seconds, and it’s worth it. You can request past flight points for up to 12 months after your flight. To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. After verification of your flight information (approximately 3-5 days), points will be deposited into your account.
If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. If you’ve left the airport, please contact our lost and found. Please provide detailed information regarding the item (i.e. model/serial number, brand, size, color, etc.). We will make every effort to locate your item and return it to you. If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. If you do not provide an email address you will only be contacted by phone if your item is located. If we have not located your item within 30 days from the time it was reported, it is not likely that it was turned in. While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane.