*Points don’t expire as long as you have flight-earning or partner-earning activity at least once every 24 months.
(opens popup)(opens new window)Opens new window. External site which may or may not meet accessibility guidelines.External site which may or may not meet accessibility guidelines.(opens popup). There is information in the previous heading.There is information in the previous heading.(close popup)External site which may or may not meet accessibility guidelines.
Purchasing and Refunds
Contact us 24 hours a day seven days a week at 1-800-I-FLY-SWA.
Join the Discussion
Share knowledge and learn from travelers just like you.
You may use a maximum of three forms of payments per passenger, which includes one credit card or PayPal account per transaction. The following forms of payment are accepted at Southwest.com®, through Southwest Airlines® Reservations, and at Southwest Airlines Ticket Counter locations: Credit Cards, Unused Ticketless Travel Funds, Southwest® gift cards, and Southwest® LUV Vouchers. Cash is accepted only at Southwest Airlines Ticket Counters. PayPal® is only accepted at Southwest.com. Find out more details on our list of payment options.
Southwest does not overbook as part of the selling process (Effective May 8, 2017). While we no longer "overbook" flights, there will be operational instances where we will be over available seating capacity resulting in an oversale. Operational instances that may create an oversale include weight restrictions and aircraft type changes.
Requesting a Refund - Unused, fully refundable tickets, that do not carry restrictions, may be applied toward future travel or refunded within one year from the date of issue.
No Show Policy: If you are not planning to travel on any portion of this itinerary, please cancel your reservation at least 10 minutes prior to the scheduled departure of your flight. Customers who fail to cancel reservations for a Wanna Get Away fare segment at least ten (10) minutes prior to travel and who do not board the flight will be considered a no show, and all remaining unused Wanna Get Away funds will be forfeited. All remaining unused Business Select, Anytime, and Senior funds will be converted to reusable travel funds for the originally ticketed Passenger only. If you no show your reward travel reservation, the points will be redeposited to the purchaser’s Rapid Rewards account. Any taxes and fees associated with your reward travel reservation will be held for future use in the form of reusable travel funds under the name of the traveler(s).
Lost Tickets - When a Customer loses a ticket, or a portion of the ticket, the Customer will be required to purchase another ticket at the appropriate fare before transportation will be furnished between points covered by the lost ticket. There will be no refund or replacement of a lost ticket. Still have questions?
Government-Imposed September 11th Security Fee - Effective for travel purchased on or after October 1, 2003, the Government will impose a September 11th Security Fee on all tickets including Rapid Rewards Awards and Companion Pass travel redeemed on or after that date.
Passenger Facility Charge (PFC) - Fee imposed by an aiport on enplaning passengers when departing from or connecting at any of the airports in the list you will see by clicking here. That airport's PFC will apply in addition to the fare.
We hope your thirst was quenched on your recent flight with us. Cheers, friend!
Not all reservations are refundable, but they are all reusable as long as you cancel your reservation at least ten (10) minutes prior to scheduled departure of the flight.
Did You Know?
Not all reservations are refundable, but they are all reusable as long as you cancel your reservation at least ten (10) minutes prior to scheduled departure of the flight.
Rapid Rewards Last Activity Date
Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.
Add EarlyBird Check-In®
Give a Southwest® gift card
Earn up to 10,000 points per night
