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Purchasing and Refunds

Purchasing and refunds

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You may use a maximum of three forms of payments per passenger, which includes one credit card or PayPal account per transaction. The following forms of payment are accepted at Southwest.com®, through Southwest Airlines® Reservations, and at Southwest Airlines Ticket Counter locations: Credit Cards, Unused Ticketless Travel Funds, Southwest® gift cards, and Southwest® LUV Vouchers. Cash is accepted only at Southwest Airlines Ticket Counters. PayPal® is only accepted at Southwest.com. Find out more details on our list of payment options.

 

Southwest does not overbook as part of the selling process (Effective May 8, 2017). While we no longer "overbook" flights, there will be operational instances where we will be over available seating capacity resulting in an oversale. Operational instances that may create an oversale include weight restrictions and aircraft type changes.

Requesting a Refund - Unused, fully refundable tickets, that do not carry restrictions, may be applied toward future travel or refunded within one year from the date of issue.

No Show Policy: If you are not planning to travel on any portion of this itinerary, please cancel your reservation at least 10 minutes prior to the scheduled departure of your flight. Customers who fail to cancel reservations for a Wanna Get Away fare segment at least ten (10) minutes prior to travel and who do not board the flight will be considered a no show, and all remaining unused Wanna Get Away funds will be forfeited. All remaining unused Business Select, Anytime, and Senior funds will be converted to reusable travel funds for the originally ticketed Passenger only. If you no show your reward travel reservation, the points will be redeposited to the purchaser’s Rapid Rewards account. Any taxes and fees associated with your reward travel reservation will be held for future use in the form of reusable travel funds under the name of the traveler(s).

Lost Tickets - When a Customer loses a ticket, or a portion of the ticket, the Customer will be required to purchase another ticket at the appropriate fare before transportation will be furnished between points covered by the lost ticket. There will be no refund or replacement of a lost ticket. Still have questions?

 

Government-Imposed September 11th Security Fee - Effective for travel purchased on or after October 1, 2003, the Government will impose a September 11th Security Fee on all tickets including Rapid Rewards Awards and Companion Pass travel redeemed on or after that date.

Passenger Facility Charge (PFC) - Fee imposed by an aiport on enplaning passengers when departing from or connecting at any of the airports in the list you will see by clicking here. That airport's PFC will apply in addition to the fare.

 

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Rapid Rewards Last Activity Date

Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

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