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Senior Travel

Your Checklist

  • Check in 24 hours before your flight
  • Bring your Government issued photo ID
  • If wheelchair assistance is required, request one at curbside check in or the main ticket counter

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Senior Travel

Notice: As of December 11, 2019, Senior fares are no longer available for purchase. Our Customers mean everything to us. We’re committed to providing friendly, reliable service and low fares with heart. You’ll still get all that with our other fare features.

  • Refundable fares are still available with our Anytime® fares and Business Select® fares.
  • All Southwest fares offer:
    • - Reusable funds (future travel credit, up to 12 months from the initial booking date).
    • - Bags fly free*
    • - No change fees**

Sign up for Click ‘N Save® emails for our latest sales and special offers. If you have questions, please contact: 1-800-I-FLY-SWA (1-800-435-9792).

*First and second checked bags. Weight and size limits apply.
**Fare difference may apply.

Making Reservations

Our Customers who are deaf and hard of hearing may call our Teletypewriter (TTY) number, (800) 533-1305, and speak with a Customer Service Representative. Our Customer Service Representatives can assist with making reservations and answering general questions. Additionally, we offer a video relay service at SWAVRS.TV, and there are TTY phones located in each of the airports we serve.

If your plans change and you need to change or cancel your existing reservation, please visit Manage Reservations on Southwest.com or contact a Southwest Airlines Customer Service Representative at 1-800-I-FLY-SWA for assistance.

Checking In For Your Flight

Customers may check in for their flight and receive their boarding pass online at Southwest.com (for eligible reservations only), at the Skycap podium (in select locations), ticket counter, departure gate, or Self-Service kiosk (for eligible reservations only).

If a wheelchair is required, request one at curbside check in or at the "main lobby" ticket counter.

If traveling with your own electrical wheelchair, you must notify Southwest at least 48 hours in advance.

We recommend that you visit Check in and Boarding Procedures for complete details on our travel policies.

International Travel

You can check in online for international flights and receive your assigned boarding position, though you will not receive an actual boarding pass until you check in at the Southwest Airlines Ticket Counter or kiosk upon arrival at the airport and have your passport verified.

Required documentation: Documentation required to travel to foreign countries and/or re-enter the United States varies by country. Visit our portal and enter your origin/destination for documentation requirements specific to your itinerary. A valid passport is always required for international travel, in addition to other documentation based on your destination.

You must provide your passport information prior to checking in for your flight, but it is not required in order to make a reservation. You may do so during the booking process at southwest.com, after you book your flight online at southwest.com, during the online check in process, or at the airport on your day of travel using a kiosk or at the Southwest Airlines Ticket Counter. To reduce wait times at the airport, we highly recommend that you enter your required passport information online at southwest.com prior to travel. In addition, please note that there are other types of documents that may be used in order to travel internationally in lieu of a passport, such as a Visa or Green Card.

Checking luggage: If checking luggage, please note that connecting Passengers must claim all luggage regardless of final destination upon arrival in the U.S. After clearing Customs, Passengers with connecting flights will then be required to re-check all checked luggage with a Southwest Airlines Customer Service Agent before proceeding to connecting flight(s). Also, please note that you cannot check luggage at the curbside with a SkyCap if any portion of your itinerary includes an international flight. You must visit the Southwest Airlines Ticket Counter to do so.

No show policy: If you are not planning to travel on any portion of this itinerary, please cancel your reservation at least 10 minutes prior to the scheduled departure of your flight. Customers who fail to cancel reservations for a Wanna Get Away fare segment at least ten (10) minutes prior to travel and who do not board the flight will be considered a no show, and all remaining unused Wanna Get Away funds will be forfeited. All remaining unused Business Select and Anytime funds will be converted to reusable travel funds for the originally ticketed Passenger only. If you no show your reward travel reservation, the points will be redeposited to the purchaser’s Rapid Rewards account. Any taxes and fees associated with your reward travel reservation will be held for future use in the form of reusable travel funds under the name of the traveler(s).

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