If any portion of your itinerary contains an international flight and you plan to check luggage, you will be required to do so at the Southwest Airlines Ticket Counter upon arrival at the airport. You cannot checkin or check luggage at the curbside if traveling on an international itinerary. Connecting passengers must claim all luggage, regardless of final destination, upon arrival in the U.S. After clearing Customs, connecting passengers will then be required to re-check all checked luggage with a Southwest Airlines Customer Service Agent before proceeding to connecting flight(s).
No, if you are traveling on an itinerary that includes at least one international leg, you must checkin at the Southwest Airlines Ticket Counter or kiosk in order to have your passport verified, check luggage, and receive your boarding pass. You may not utilize curbside checkin for itineraries that include international flights.
If your baggage has been lost, damaged, or delayed, you must report this, in person, at the Southwest Airlines Baggage Service Office within four hours of your arrival at your destination. The Southwest Airlines Baggage Service Office is located in the baggage claim area or the ticket counter at the airport.
Go to the Southwest Airlines Baggage Service office located in the airport baggage claim area or at the ticket counter to report your delayed bag. The Southwest Airlines Baggage Service Agent will create a report and provide you with a receipt of this report. You will then receive updates regarding the status of your bag. We also provide a phone number that you can call to follow up on the status yourself.
We will make every effort to quickly recover and return your baggage to you to minimize the inconvenience caused by the delay. In most cases, we will deliver your delayed baggage to the location of your choice. You may also be advised of additional options by the Employees helping you locally, depending on the situation that caused your delay or the intended delivery location.
Instructions on how to file a claim for lost baggage will be provided to you at the time you make an incident report with one of our Employees at the airport. If your bag is not located by the local Baggage Service Office after five days, you may download the form necessary to pursue your claim with Central Baggage Services from our Baggage Claim Web Portal. Please have your incident number available in order to access the portal.
Within four hours of arrival at your final destination, please go to the Southwest Airlines Baggage Service Office located in the baggage claim area or the airport ticket counter. Show the baggage to the Southwest Airlines Baggage Service Agent so he/she can assess the damage and liability. While we will do all that we can to rectify the situation, know that we are not liable for manufacturer defects or for minor damage arising from normal wear and tear, such as cuts, scratches, scuffs, stains, dents, punctures, marks, and dirt. Also, keep in mind that we are not liable for baggage carried in the passenger compartment of the aircraft or any items contained in a bag that was deemed to be overstuffed.
If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. If you’ve left the airport, please contact our lost and found. Please provide detailed information regarding the item (i.e. model/serial number, brand, size, color, etc.). We will make every effort to locate your item and return it to you. If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. If you do not provide an email address you will only be contacted by phone if your item is located. If we have not located your item within 30 days from the time it was reported, it is not likely that it was turned in. While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane.
Currently, this option is not offered on southwest.com. To check the status of your lost/delayed baggage, please call 1-888-202-1024, and a representative will provide you with a current status.
The report number is located in the center of the Lost/Delayed Report Receipt, below Customer Baggage Report Information.
The Transportation Security Administration (TSA) screens all checked baggage for your security. Unlocked bags can be examined quickly. Locked bags will be opened if necessary, then resealed. Neither Southwest Airlines nor the TSA is liable for damage caused to locked bags that must be opened for security purposes. (We highly recommend that you do not pack the following items in your checked baggage: cash, jewelry, electronics, laptop computers, fragile items, medications, car keys, and important documents.) You can find further information on the TSA web site.
Per TSA regulations, carryon items are limited to one bag and one small, personal item. See more carryon information.
Your carryon must be 10 x 16 x 24 inches or smaller. If your carryon does not fit the dimensions above, we will be forced to check it at the gate. It will be safely stowed below the aircraft for the duration of your flight, and you will pick it up at baggage claim, not the gate, upon arrival to your final destination. Assistive devices and strollers may be claimed at the gate/jet bridge.
Please make sure that any sharp objects (especially needles, syringes, and other items needed for medication) are properly covered and secured to prevent injury to yourself and our Employees who care for your bags.