The change from credits to points in the All-New Rapid Rewards program will impact Southwest Airlines Rapid Rewards Credit Cardmembers. Chase will send separate communication detailing specific changes to the Rapid Rewards Credit Card during the January/February transition period. Rest assured, the credits Cardmembers earn during the program transition are safe and can be combined with points after transition in order to receive an Award.
For Rapid Rewards Dollars earned prior to the program change but posting after, the process is as follows: Rapid Rewards Dollars earned prior to March 1, 2011 through spend on the Rapid Rewards Credit Card from Chase, but not deposited into the Member's February statement was issued, will be posted to the Member's Rapid Rewards account on or after March 1 as Rapid Rewards Points at the rate of one Rapid Rewards Point per Rapid Rewards Dollar. For further information, Chase Visa Rapid Rewards Cardmembers can visit www.chase.com/southwest, or call Chase Customer Service at 1-800-792-0001 if they have specific questions regarding their account.
Yes, as a Southwest Airlines Rapid Rewards Credit Cardmember, you will now have access to the More Rewards program (effective March 1, 2011). For additional details on this program, Cardmembers can visit www.southwest.com/morerewards.