Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.
No. The estimated Rapid Rewards points to be earned that are displayed during the booking process are an estimate only and are directly related to the advertised one-way fare and fare product of the flight selected. A Business Select Fare earns 12 points per dollar, while Anytime and Wanna Get Away® Fares earn ten and six points per dollar, respectively.
NOTE: A-List and A-List Preferred Members earn 25% and 100% more points, respectively, than regular Members.
You can earn points on revenue tickets. You cannot earn points on nonrevenue travel, including reward and Companion Pass tickets. Other travel not eligible for earning points includes, but is not limited to, charter flights, service-charged, reduced-rate, tradeout, extra seat, and paper tickets.
Only the Passenger traveling on a revenue ticket can earn Rapid Rewards points. They must have their own account number in order to earn the points.
Points are deposited approximately 24-48 hours after the completion of your entire ticket.
You can check your account online at Southwest.com. Once the points are deposited in your account, they are available for use.
If you only complete a portion of a ticket, you will not earn any points until you apply the unflown portion of the ticket toward payment for a new ticket or request a refund for the unflown portion of the ticket (only allowable on refundable tickets). Canceling a ticket or a portion of a ticket is not considered taking action on a ticket.
You will not accrue any points for any portion of the ticket that has been flown until the entire ticket has been completed (i.e., flown, used as payment toward another ticket, refunded, or a combination thereof). If you fail to take action to complete the partially flown ticket before the ticket expiration date, you will not accrue any points for the flown segments of the expired ticket.
No. Points can only be earned on revenue tickets or through qualifying purchases with our Rapid Rewards Partners.
No. The Rapid Rewards program was designed to reward our flyers for the flights they take, regardless of who purchased the tickets. Rapid Rewards Points are only given to the Member who actually travels.
Yes. Points are earned based on the dollar amount paid for the ticket. If a promotion code is applied to the purchase of the ticket, the points earned will be based on the discounted amount.
Yes. Members traveling on a Southwest Airlines Vacations Package will accrue points based upon their individual travel. Once the Vacation package roundtrip travel has been completed, it may take up to 30 days for the points to post to your Rapid Rewards account.
The number of points earned for each flight is calculated after completion of the entire ticket and is based on the dollar amount paid for the base fare and fare product purchased for that flight. Taxes and fees imposed by the United States and foreign governments, including airport-assessed Passenger Facility Charges (PFCs), federal segment fees, the government-imposed September 11th Security Fee, and other taxes and fees are not eligible to earn points.
If a ticket is purchased with outbound and return segments using the same fare type (e.g., Wanna Get Away for both), the number of points earned for both segments will be calculated using the base fares and corresponding earn rate for that fare type. For example, if both the outbound and return flights are purchased as a Wanna Get Away fare, the points earned on the base fare of each one-way segment will be calculated individually at a rate of six points per dollar. The resulting totals are then added together to arrive at Rapid Rewards point accrual.
NOTE: If a ticket is purchased that combines different fare types (e.g., Business Select for the outbound segment and Wanna Get Away for the return segment), the number of points earned will be calculated by multiplying the base fare for each segment by the corresponding number of points per dollar for each fare product.
Tier Qualifying Points are earned from revenue flights or through the Southwest Airlines Rapid Rewards Premier Card from Chase. Points earned via Rapid Rewards Partners-with the exception of the Rapid Rewards Premier Card from Chase-purchased points, Bonus Points, or points earned via a promotion are not Tier Qualifying Points and do not count toward tier qualification.
Yes. If you have not yet taken your trip, you can add your Rapid Rewards number to your reservation on Southwest.com or you can ask a Southwest Airlines Customer Service Agent to add it when you arrive at the airport. To add your Rapid Rewards number to your reservation on southwest.com click on Flight/Hotel/Car at the top of the screen. Under Flight select Manage Reservations. From here look up your flight using one of the two options available and click on Add Rapid Rewards number next to your name.