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Tiers & More

To qualify for A-List status, you will need to fly 25 Southwest Airlines one-way qualifying flights or earn 35,000 Tier Qualifying points per calendar year.  To qualify for A-List Preferred status, you will need to fly 50 Southwest Airlines one-way qualifying flights or earn 70,000 Tier Qualifying points per calendar year.  A one-way qualifying flight is defined as a one-way trip on Southwest Airlines from an origin city to a destination city, including any intermediate stops and/or connections on Southwest Airlines.  Tier Qualifying points are earned from revenue flights or through the Rapid Rewards Premier Card from Chase.  Points earned via Rapid Rewards Partners, with the exception of the Rapid Rewards Premier Card from Chase, purchased points, bonus points, or points earned via a promotion are not Tier Qualifying points and do not count toward A-List and A-List Preferred qualification.

As an A-List Member, you will enjoy Priority Check-in and Fly By Priority Lanes (where available), a dedicated A-List phone line, reserved checkin, standby priority, and a 25 percent earnings bonus on all eligible revenue Southwest flights.

As an A-List Preferred Member, you will enjoy Priority Check-in and Fly By Priority Lanes (where available), a dedicated A-List Preferred phone line, reserved checkin, standby priority, free inflight WiFi on equipped planes, and a 100 percent earnings bonus on all eligible revenue Southwest flights.

Rapid Rewards A-List and A-List Preferred qualification is based on the calendar year. Once reached, you will begin enjoying the benefits immediately.  You will maintain your A-List or A-List Preferred status for the remainder of the calendar year and the entire calendar year immediately following the year in which you qualified.

Upon qualifying for A-List or A-List Preferred, you will automatically be mailed a new membership card with the expiration date of your benefits.  In a year when you requalify for A-List or A-List Preferred, your new membership card with the updated expiration date will be mailed to you at the end of the year.

To request a replacement for a lost or stolen A-List or A-List Preferred membership card, please e-mail us or call Customer Relations at 1-214-932-0333 Monday through Friday between 7 a.m. and 8 p.m. Central time.

As an A-List or A-List Preferred Member, you will receive a membership card that will grant you access to Priority Check-in and Fly By Priority Lanes (where available).  Additionally, A-List and A-List Preferred boarding passes will be designated as such and will grant you access to these lanes.

When requesting standby travel, A-List and A-List Preferred Members will automatically be placed at the top of the standby traveler list.  All qualifying A-List and A-List Preferred Members benefit from priority standby, with A-List Preferred Members placed at the top of the list, followed by A-List Members.  Priority standby will only be provided for A-List and A-List Preferred Members.  If an A-List or A-List Preferred Member is traveling on a multiple-passenger reservation, priority standby will not be provided for non-A-List or non-A-List Preferred Members in the same reservation.  For A-List and A-List Preferred Members who are also Companion Pass Holders, priority standby will not be provided for the Members' designated Companion unless he or she is an A-List or A-List Preferred Member.  Irregular operations may affect the Priority Standby benefit.

Priority phone line numbers will be provided to A-List and A-List Preferred Members in your welcome kit that will be distributed upon qualification and will be printed on the A-List and A-List Preferred memberhip cards.

While every WiFi-enabled device is different, the basic steps for taking advantage of your free WiFi benefit (where available) as an A-List Preferred Member are:

  1. Once the Flight Attendant has announced that it is safe to use approved portable electronics, turn on your WiFi-enabled device.
  2. View available wireless networks, select Southwest WiFi, and connect.
  3. Launch your Internet browser for immediate access to the Southwest Airlines Hotspot portal.
  4. Click Get Connected, and you will be taken to the A-List Preferred login page.
  5. Enter your Rapid Rewards account number or username and password and click Get Connected.
  6. Once you have been authenticated as an A-List Preferred Member, you may enjoy surfing the web at 30,000 feet!

For answers to other WiFi questions, visit the WiFi FAQs at southwest.com.

To qualify for a Companion Pass, you will need to earn 110,000 Companion Pass Qualifying Points from any combination of Southwest Airlines flights and Rapid Rewards Partners per calendar year, or fly 100 Southwest Airlines qualifying one-way flights per calendar year. Points must be earned and posted to your Rapid Rewards account prior to the end of the calendar year in order to count toward Companion Pass qualification.

Rapid Rewards Companion Pass qualification will be based on the calendar year. Once it is earned, you will begin enjoying the benefits immediately after designating a companion. You will maintain your Companion Pass for the remainder of the calendar year in which you qualified and the entire calendar year immediately following the year in which you qualified. To continue receiving Companion Pass privileges, you must re-qualify each calendar year. Companion Pass qualification earned through a promotional offer may have different privileges and you should refer to the terms associated with such promotional offer.

Once you receive your postcard indicating your Companion Pass eligibility, you can designate your Companion through your Rapid Rewards account on Southwest.com and change your Companion by calling 1-800-435-9792.

To designate your Companion online:

  • Log in to your Rapid Rewards account on Southwest.com.
  • Click on "My Account" at the top of the home page.
  • Locate the "Choose Your Companion" tab.
  • Click on the "Enter Companion Information" button, and follow the posted instructions.
  • Your Companion Pass Member kit and card will arrive within seven to ten business days.

You can change your designated companion and request issuance of a new Companion Pass up to three (3) times each calendar year that you maintain Companion Pass status. You can designate a companion through My Account on Southwest.com, but to change your companion you must call 1-800-435-9792. Please allow 21 business days for processing.

No.  Companions must be accompanied by their sponsoring Rapid Rewards Member when traveling on Companion Pass privileges.

Yes.  Points earned from flying Southwest Airlines, exclusive of bonuses or promotions (unless otherwise noted), as well as points earned through Southwest Airlines Rapid Rewards Partners, count toward qualification for Companion Pass.

Tier Qualifying Points and Rapid Rewards Points earned during a billing cycle on a Southwest Airlines Rapid Rewards Credit Card from Chase are not available for qualification for benefits such as A-List and A-List Preferred or Companion Pass status until they are posted on your billing statement and posted to your Rapid Rewards Account.  Only Tier Qualifying Points and Rapid Rewards Points posted on your billing statements and posted to your Rapid Rewards Account during the same calendar year are available for qualification for A-List, A-List Preferred, or Companion Pass status.

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Rapid Rewards Last Activity Date

Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

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