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Exception policies and waiver codes

Exception Policy: Travel may be rebooked in the original class of service and travel must take place within 14 days of their original travel date between the original city pairs in accordance with our accommodation procedures.


Nov 2021

ATL Security Event

Date IssuedNov 206:31PM CST
Impacted CitiesATLImpacted Travel DatesNovember 20, 2021
Waiver CodeEVENT11202021

PHX Security Event

Date IssuedNov 1512:16AM CST
Impacted CitiesPHXImpacted Travel DatesNovember 14, 2021
Waiver CodeEVENT11152021

CUN, SJD Operational Impact

Date IssuedNov 910:23AM CST
Impacted CitiesCUN, SJDImpacted Travel DatesNovember 09 - November 10, 2021
Waiver CodeEVENT11092021

PHX- Operational Impact

Date IssuedNov 810:13AM CST
Impacted CitiesPHXImpacted Travel DatesNovember 08, 2021
Waiver CodeEVENT11082021

Oct 2021

Northeast Severe Weather

Date IssuedOct 2611:15AM CDT
Impacted CitiesBDL, BOS, ISP, LGA, MHT, PHL, PVD, PWMImpacted Travel DatesOctober 26 - October 27, 2021
Waiver CodeEVENT10262021

BUR IROPS

Date IssuedOct 254:35PM CDT
Impacted CitiesBURImpacted Travel DatesOctober 25, 2021
Waiver CodeEVENT10252021

BUR Operational Impact

Date IssuedOct 223:50PM CDT
Impacted CitiesBURImpacted Travel DatesOctober 22, 2021
Waiver CodeEVENT10222021

ATC Challenges

Date IssuedOct 1210:18AM CDT
Impacted CitiesFLL, MCO, MIA, PBI, RSW, SRQ, TPAImpacted Travel DatesOctober 09, 2021
Waiver CodeEVENT10122021

Operational Challenges

Date IssuedOct 1210:18AM CDT
Impacted CitiesABQ, ALB, AMA, ATL, AUA, AUS, BDL, BHM, BLI, BNA, BOI, BOS, BUF, BUR, BWI, BZE, BZN, CHS, CLE, CLT, CMH, COS, CRP, CUN, CVG, CZM, DAL, DCA, DEN, DSM, DTW, ECP, ELP, EUG, FAT, FLL, GCM, GEG, GRR, GSP, HAV, HDN, HNL, HOU, HRL, IAD, IAH, ICT, IND, ISP, ITO, JAN, JAX, KOA, LAS, LAX, LBB, LGA, LGB, LIH, LIR, LIT, MAF, MBJ, MCI, MCO, MDW, MEM, MHT, MIA, MKE, MSP, MSY, MTJ, MYR, NAS, OAK, OGG, OKC, OMA, ONT, ORD, ORF, PBI, PDX, PHL, PHX, PIT, PLS, PNS, PSP, PUJ, PVD, PVR, PWM, RDU, RIC, RNO, ROC, RSW, SAN, SAT, SAV, SBA, SDF, SEA, SFO, SJC, SJD, SJO, SJU, SLC, SMF, SNA, SRQ, STL, SYR, TPA, TUL, TUS, VPSImpacted Travel DatesOctober 10 - October 11, 2021
Waiver CodeEVENT10122021

Sep 2021

Tropical Storm Nicholas

Date IssuedSep 125:54PM CDT
Impacted CitiesCRP, HOU, HRL, IAHImpacted Travel DatesSeptember 12 - September 14, 2021
Waiver CodeEVENT09122021

Hurricane Olaf

Date IssuedSep 911:55AM CDT
Impacted CitiesSJDImpacted Travel DatesSeptember 09 - September 10, 2021
Waiver CodeEVENT09092021

Tropical Storm Ida

Date IssuedSep 211:01AM CDT
Impacted CitiesISP, LGA, PHLImpacted Travel DatesSeptember 02 - September 03, 2021
Waiver CodeEVENT09022021

Aug 2021

Tropical Storm Ida

Date IssuedAug 314:13PM CDT
Impacted CitiesBWI, DCA, IADImpacted Travel DatesSeptember 01, 2021
Waiver CodeEVENT08312021
Date IssuedAug 305:40PM CDT
Impacted CitiesATL, BNAImpacted Travel DatesAugust 31, 2021
Waiver CodeEVENT08302021
Date IssuedAug 3012:54PM CDT
Impacted CitiesMSYImpacted Travel DatesSeptember 04 - September 05, 2021
Waiver CodeEVENT08302021
Date IssuedAug 278:51AM CDT
Impacted CitiesMSYImpacted Travel DatesAugust 29 - August 30, 2021
Waiver CodeEVENT08272021

Hurricane Ida

Date IssuedAug 294:07PM CDT
Impacted CitiesJAN, MSYImpacted Travel DatesSeptember 01 - September 03, 2021
Waiver CodeEVENT08292021
Date IssuedAug 2812:16AM CDT
Impacted CitiesJAN, MSY, PNSImpacted Travel DatesAugust 29 - August 31, 2021
Waiver CodeEVENT08282021

Tropical Storm Nora

Date IssuedAug 2812:29AM CDT
Impacted CitiesPVR, SJDImpacted Travel DatesAugust 29 - August 30, 2021
Waiver CodeEVENT08282021

Hurricane Henri

Date IssuedAug 2112:49PM CDT
Impacted CitiesALBImpacted Travel DatesAugust 22 - August 23, 2021
Waiver CodeEVENT08212021

Tropical Storm Henri

Date IssuedAug 2011:54AM CDT
Impacted CitiesBDL, BOS, ISP, LGA, MHT, PVD, PWMImpacted Travel DatesAugust 22 - August 23, 2021
Waiver CodeEVENT08202021

DEN Operational Impact

Date IssuedAug 209:33AM CDT
Impacted CitiesDENImpacted Travel DatesAugust 20, 2021
Waiver CodeEVENT08202021

Tropical Storm Grace

Date IssuedAug 1712:25PM CDT
Impacted CitiesCUN, CZMImpacted Travel DatesAugust 17 - August 19, 2021
Waiver CodeEVENT08172021
Date IssuedAug 1412:29PM CDT
Impacted CitiesPUJ, SJUImpacted Travel DatesAugust 14 - August 16, 2021
Waiver CodeEVENT08142021

Tropical Storm Fred

Date IssuedAug 161:45PM CDT
Impacted CitiesECP, PNS, VPSImpacted Travel DatesAugust 13 - August 17, 2021
Waiver CodeEVENT08162021

Tropical Depression Grace

Date IssuedAug 1612:59PM CDT
Impacted CitiesMBJImpacted Travel DatesAugust 16 - August 17, 2021
Waiver CodeEVENT08162021

Tropical Depression Fred

Date IssuedAug 1310:30AM CDT
Impacted CitiesRSW, SRQImpacted Travel DatesAugust 13 - August 15, 2021
Waiver CodeEVENT08132021
Date IssuedAug 1310:30AM CDT
Impacted CitiesECP, PNS, VPSImpacted Travel DatesAugust 13 - August 16, 2021
Waiver CodeEVENT08132021

Florida Airspace Flow Program

Date IssuedAug 139:26AM CDT
Impacted CitiesFLL, MCO, MIA, PBI, TPAImpacted Travel DatesAugust 12 - August 15, 2021
Waiver CodeEVENT08132021

Jul 2021

DAL Operational Impact

Date IssuedJul 161:27PM CDT
Impacted CitiesDALImpacted Travel DatesJuly 16, 2021
Waiver CodeEVENT07162021

Tropical Storm Elsa

Date IssuedJul 710:26AM CDT
Impacted CitiesCHS, JAX, MYR, SAVImpacted Travel DatesJuly 07 - July 08, 2021
Waiver CodeEVENT07072021
Date IssuedJul 67:50AM CDT
Impacted CitiesRSW, SRQ, TPAImpacted Travel DatesJuly 05 - July 07, 2021
Waiver CodeEVENT07062021
Date IssuedJul 67:50AM CDT
Impacted CitiesMCOImpacted Travel DatesJuly 06 - July 07, 2021
Waiver CodeEVENT07062021
Date IssuedJul 51:11PM CDT
Impacted CitiesRSW, SRQ, TPAImpacted Travel DatesJuly 07, 2021
Waiver CodeEVENT07052021
Date IssuedJul 412:05PM CDT
Impacted CitiesRSW, SRQ, TPAImpacted Travel DatesJuly 05 - July 06, 2021
Waiver CodeEVENT07042021

Hurricane Elsa

Date IssuedJul 211:48AM CDT
Impacted CitiesMBJImpacted Travel DatesJuly 04, 2021
Waiver CodeEVENT07022021

Mar 2021

Winter Storm Xylia

Date IssuedMar 125:45PM CST
Impacted CitiesCOS, DEN, HDN, MTJImpacted Travel DatesMarch 12 - March 15, 2021
Waiver CodeEVENT03122021

Colorado Winter Weather

Date IssuedMar 92:13PM CST
Impacted CitiesCOS, DEN, HDN, MTJImpacted Travel DatesMarch 12 - March 14, 2021
Waiver CodeEVENT03092021

Feb 2021

Winter Storm Viola

Date IssuedFeb 177:35PM CST
Impacted CitiesDALImpacted Travel DatesFebruary 18, 2021
Waiver CodeEVENT02172021
Date IssuedFeb 176:35PM CST
Impacted CitiesAUS, SATImpacted Travel DatesFebruary 18, 2021
Waiver CodeEVENT02172021
Date IssuedFeb 176:35PM CST
Impacted CitiesMHTImpacted Travel DatesFebruary 18 - February 19, 2021
Waiver CodeEVENT02172021
Date IssuedFeb 174:34PM CST
Impacted CitiesDAL, ICT, LIT, MEM, OKC, STL, TULImpacted Travel DatesFebruary 16 - February 17, 2021
Waiver CodeEVENT02172021
Date IssuedFeb 174:34PM CST
Impacted CitiesAUS, HOUImpacted Travel DatesFebruary 17, 2021
Waiver CodeEVENT02172021
Date IssuedFeb 1711:59AM CST
Impacted CitiesHOUImpacted Travel DatesFebruary 18, 2021
Waiver CodeEVENT02172021
Date IssuedFeb 1711:59AM CST
Impacted CitiesRDUImpacted Travel DatesFebruary 17 - February 18, 2021
Waiver CodeEVENT02172021
Date IssuedFeb 1712:47AM CST
Impacted CitiesAMA, LBB, MAFImpacted Travel DatesFebruary 17, 2021
Waiver CodeEVENT02172021
Date IssuedFeb 1712:47AM CST
Impacted CitiesBNA, CVG, LIT, MEM, SDFImpacted Travel DatesFebruary 16 - February 17, 2021
Waiver CodeEVENT02172021
Date IssuedFeb 1712:47AM CST
Impacted CitiesALB, BDL, BOS, BUF, BWI, DCA, IAD, ISP, LGA, PHL, PIT, PVD, PWM, RIC, ROCImpacted Travel DatesFebruary 18 - February 19, 2021
Waiver CodeEVENT02172021

Winter Storm Uri

Date IssuedFeb 1512:37PM CST
Impacted CitiesAUS, SATImpacted Travel DatesFebruary 16, 2021
Waiver CodeEVENT02152021
Date IssuedFeb 1510:52AM CST
Impacted CitiesBUF, DTW, HOU, MDW, ORD, PIT, ROC, STLImpacted Travel DatesFebruary 15 - February 16, 2021
Waiver CodeEVENT02152021
Date IssuedFeb 1412:09PM CST
Impacted CitiesABQ, BNA, CLE, CMH, CVG, ELP, IND, MEM, SDFImpacted Travel DatesFebruary 14 - February 15, 2021
Waiver CodeEVENT02142021
Date IssuedFeb 1311:48AM CST
Impacted CitiesCRP, HOU, HRL, LITImpacted Travel DatesFebruary 14 - February 15, 2021
Waiver CodeEVENT02132021
Date IssuedFeb 129:30PM CST
Impacted CitiesICTImpacted Travel DatesFebruary 14 - February 15, 2021
Waiver CodeEVENT02122021
Date IssuedFeb 124:02PM CST
Impacted CitiesAMA, AUS, DAL, LBB, MAF, OKC, SAT, TULImpacted Travel DatesFebruary 14 - February 15, 2021
Waiver CodeEVENT02122021

Winter Storm Shirley

Date IssuedFeb 106:32PM CST
Impacted CitiesBNA, DAL, MEM, PHLImpacted Travel DatesFebruary 10 - February 11, 2021
Waiver CodeEVENT02102021
Date IssuedFeb 95:36PM CST
Impacted CitiesBWI, DCA, IAD, LIT, RIC, SDFImpacted Travel DatesFebruary 10 - February 11, 2021
Waiver CodeEVENT02092021

Winter Storm Quade

Date IssuedFeb 612:34PM CST
Impacted CitiesBDL, BOS, BWI, DCA, IAD, ISP, LGA, PHL, PVD, PWMImpacted Travel DatesFebruary 07, 2021
Waiver CodeEVENT02062021

Midwest Winter Weather

Date IssuedFeb 38:16PM CST
Impacted CitiesGRR, MDW, MKEImpacted Travel DatesFebruary 04 - February 05, 2021
Waiver CodeEVENT02032021

Midwest and Northeast Winter Weather

Date IssuedFeb 18:07AM CST
Impacted CitiesALB, BDL, BOS, MHT, PVD, PWMImpacted Travel DatesFebruary 01 - February 02, 2021
Waiver CodeEVENT02012021

Jan 2021

Midwest and Northeast Winter Weather

Date IssuedJan 3012:08PM CST
Impacted CitiesISP, LGA, PHLImpacted Travel DatesJanuary 31, 2021
Waiver CodeEVENT01302021
Date IssuedJan 3011:50AM CST
Impacted CitiesBWI, DCA, IADImpacted Travel DatesJanuary 31 - February 01, 2021
Waiver CodeEVENT01302021
Date IssuedJan 3011:50AM CST
Impacted CitiesISP, LGA, PHLImpacted Travel DatesFebruary 01 - February 02, 2021
Waiver CodeEVENT01302021

Midwest Winter Weather

Date IssuedJan 297:39PM CST
Impacted CitiesMDW, MKEImpacted Travel DatesJanuary 30 - January 31, 2021
Waiver CodeEVENT01292021
Date IssuedJan 2412:31PM CST
Impacted CitiesDSM, MDW, MKE, OMAImpacted Travel DatesJanuary 25 - January 26, 2021
Waiver CodeEVENT01242021

Texas Winter Weather

Date IssuedJan 95:06PM CST
Impacted CitiesAUS, DALImpacted Travel DatesJanuary 10, 2021
Waiver CodeEVENT01092021

Dec 2020

Winter Storm John

Date IssuedDec 315:57PM CST
Impacted CitiesMDWImpacted Travel DatesJanuary 01, 2021
Waiver CodeEVENT12312020

Midwest Winter Weather

Date IssuedDec 299:23AM CST
Impacted CitiesMDWImpacted Travel DatesDecember 29 - December 30, 2020
Waiver CodeEVENT12292020

East Coast Winter Weather

Date IssuedDec 151:07PM CST
Impacted CitiesPITImpacted Travel DatesDecember 16 - December 17, 2020
Waiver CodeEVENT12152020
Date IssuedDec 149:38PM CST
Impacted CitiesALB, BDL, BOS, BWI, DCA, IAD, ISP, LGA, MHT, PHL, PVD, PWMImpacted Travel DatesDecember 16 - December 17, 2020
Waiver CodeEVENT12142020

Nov 2020

Tropical Storm Eta

Date IssuedNov 107:19AM CST
Impacted CitiesFLL, PBI, RSWImpacted Travel DatesNovember 10, 2020
Waiver CodeEVENT11102020
Date IssuedNov 72:43PM CST
Impacted CitiesFLL, PBI, RSWImpacted Travel DatesNovember 08 - November 09, 2020
Waiver CodeEVENT11072020

Oct 2020

Hurricane Zeta

Date IssuedOct 278:51AM CDT
Impacted CitiesPNSImpacted Travel DatesOctober 28 - October 29, 2020
Waiver CodeEVENT10272020
Date IssuedOct 277:58AM CDT
Impacted CitiesECP, MSYImpacted Travel DatesOctober 28 - October 29, 2020
Waiver CodeEVENT10272020

Tropical Storm Zeta

Date IssuedOct 2511:51AM CDT
Impacted CitiesCUNImpacted Travel DatesOctober 26 - October 27, 2020
Waiver CodeEVENT10252020

Rocky Mountain Winter Weather

Date IssuedOct 247:12PM CDT
Impacted CitiesDENImpacted Travel DatesOctober 25 - October 26, 2020
Waiver CodeEVENT10242020

Hurricane Delta

Date IssuedOct 76:33PM CDT
Impacted CitiesHOUImpacted Travel DatesOctober 08 - October 10, 2020
Waiver CodeEVENT10072020
Date IssuedOct 712:10PM CDT
Impacted CitiesMSYImpacted Travel DatesOctober 08 - October 10, 2020
Waiver CodeEVENT10072020
Date IssuedOct 611:28AM CDT
Impacted CitiesCUNImpacted Travel DatesOctober 08, 2020
Waiver CodeEVENT10062020

Tropical Storm Delta

Date IssuedOct 57:05PM CDT
Impacted CitiesCUNImpacted Travel DatesOctober 06 - October 07, 2020
Waiver CodeEVENT10052020

Sep 2020

Tropical Storm Beta

Date IssuedSep 2111:16AM CDT
Impacted CitiesCRP, HOUImpacted Travel DatesSeptember 21 - September 22, 2020
Waiver CodeEVENT09212020

Hurricane Sally

Date IssuedSep 156:03PM CDT
Impacted CitiesECP, PNSImpacted Travel DatesSeptember 17, 2020
Waiver CodeEVENT09152020

Tropical Storm Sally

Date IssuedSep 132:20PM CDT
Impacted CitiesECPImpacted Travel DatesSeptember 14 - September 16, 2020
Waiver CodeEVENT09132020
Date IssuedSep 132:20PM CDT
Impacted CitiesMSYImpacted Travel DatesSeptember 14 - September 16, 2020
Waiver CodeEVENT09132020
Date IssuedSep 132:20PM CDT
Impacted CitiesPNSImpacted Travel DatesSeptember 14 - September 16, 2020
Waiver CodeEVENT09132020

Denver Winter Weather

Date IssuedSep 710:26AM CDT
Impacted CitiesDENImpacted Travel DatesSeptember 08, 2020
Waiver CodeEVENT09072020

Aug 2020

Tropical Storm Laura

Date IssuedAug 286:15AM CDT
Impacted CitiesLITImpacted Travel DatesAugust 27 - August 28, 2020
Waiver CodeEVENT08282020
Date IssuedAug 286:15AM CDT
Impacted CitiesMEMImpacted Travel DatesAugust 27 - August 28, 2020
Waiver CodeEVENT08282020
Date IssuedAug 219:06PM CDT
Impacted CitiesSJUImpacted Travel DatesAugust 21 - August 22, 2020
Waiver CodeEVENT08212020

Hurricane Laura

Date IssuedAug 2711:16AM CDT
Impacted CitiesMEMImpacted Travel DatesAugust 27 - August 28, 2020
Waiver CodeEVENT08272020
Date IssuedAug 265:13PM CDT
Impacted CitiesLITImpacted Travel DatesAugust 27 - August 28, 2020
Waiver CodeEVENT08262020

Gulf Coast Tropical Weather

Date IssuedAug 259:38AM CDT
Impacted CitiesMSYImpacted Travel DatesAugust 24 - August 27, 2020
Waiver CodeEVENT08252020
Date IssuedAug 259:38AM CDT
Impacted CitiesHOUImpacted Travel DatesAugust 25 - August 27, 2020
Waiver CodeEVENT08252020

Hurricane Marco

Date IssuedAug 248:14AM CDT
Impacted CitiesMSYImpacted Travel DatesAugust 24 - August 25, 2020
Waiver CodeEVENT08242020

Tropical Storm Marco

Date IssuedAug 239:16AM CDT
Impacted CitiesMSYImpacted Travel DatesAugust 24, 2020
Waiver CodeEVENT08232020

Western Caribbean Tropical Depression

Date IssuedAug 218:43PM CDT
Impacted CitiesCUNImpacted Travel DatesAugust 22 - August 23, 2020
Waiver CodeEVENT08212020

Tropical Storm Isaias

Date IssuedAug 47:41AM CDT
Impacted CitiesBDLImpacted Travel DatesAugust 04 - August 05, 2020
Waiver CodeEVENT08042020
Date IssuedAug 32:51PM CDT
Impacted CitiesBWI, DCA, IAD, ISP, LGA, PHLImpacted Travel DatesAugust 04 - August 05, 2020
Waiver CodeEVENT08032020
Date IssuedAug 311:32AM CDT
Impacted CitiesORF, RDU, RICImpacted Travel DatesAugust 03 - August 04, 2020
Waiver CodeEVENT08032020

Hurricane Isaias

Date IssuedAug 110:28AM CDT
Impacted CitiesCHSImpacted Travel DatesAugust 03 - August 04, 2020
Waiver CodeEVENT08012020

Jul 2020

Hurricane Isaias

Date IssuedJul 316:00PM CDT
Impacted CitiesJAX, MCOImpacted Travel DatesAugust 01 - August 02, 2020
Waiver CodeEVENT07312020

Tropical Storm Isaias

Date IssuedJul 306:24PM CDT
Impacted CitiesFLL, PBIImpacted Travel DatesAugust 01 - August 02, 2020
Waiver CodeEVENT07302020
Date IssuedJul 306:18PM CDT
Impacted CitiesFLL, PBIImpacted Travel DatesAugust 01 - August 02, 2020
Waiver CodeEVENT07302020
Date IssuedJul 302:22PM CDT
Impacted CitiesSJUImpacted Travel DatesJuly 29 - July 30, 2020
Waiver CodeEVENT07302020

Tropical Weather Conditions - San Juan

Date IssuedJul 286:25PM CDT
Impacted CitiesSJUImpacted Travel DatesJuly 29 - July 30, 2020
Waiver CodeEVENT07282020

Texas Gulf Coast Storm

Date IssuedJul 235:32PM CDT
Impacted CitiesCRP, HRLImpacted Travel DatesJuly 25, 2020
Waiver CodeEVENT07232020

Hurricane Douglas

Date IssuedJul 2312:00PM CDT
Impacted CitiesHNL, ITO, KOA, LIH, OGGImpacted Travel DatesJuly 26 - July 27, 2020
Waiver CodeEVENT07232020

Tropical Storm Fay

Date IssuedJul 96:57PM CDT
Impacted CitiesISP, LGAImpacted Travel DatesJuly 10, 2020
Waiver CodeEVENT07092020

Jun 2020

Tropical Storm Cristobal

Date IssuedJun 611:59AM CDT
Impacted CitiesECPImpacted Travel DatesJune 07 - June 08, 2020
Waiver CodeEVENT06062020
Date IssuedJun 611:59AM CDT
Impacted CitiesMSYImpacted Travel DatesJune 07 - June 08, 2020
Waiver CodeEVENT06062020
Date IssuedJun 611:59AM CDT
Impacted CitiesPNSImpacted Travel DatesJune 07 - June 08, 2020
Waiver CodeEVENT06062020
Date IssuedJun 58:15PM CDT
Impacted CitiesMSYImpacted Travel DatesJune 07 - June 08, 2020
Waiver CodeEVENT06052020
Date IssuedJun 58:15PM CDT
Impacted CitiesPNSImpacted Travel DatesJune 07 - June 08, 2020
Waiver CodeEVENT06052020
Date IssuedJun 58:09PM CDT
Impacted CitiesMSY, PNSImpacted Travel DatesJune 07 - June 08, 2020
Waiver CodeEVENT06052020
Date IssuedJun 57:33PM CDT
Impacted CitiesMSY, PNSImpacted Travel DatesJune 07 - June 08, 2020
Waiver CodeEVENT06052020