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Another option for boarding and deplaning at select airports

If you're flying into, out of, or connecting through select airports, you may have the choice to board and deplane through both the front and the back of the plane (did you know there were doors back there?).

You might see this new option at:

  • Burbank (BUR)
  • Long Beach (LGB)
  • Sacramento (SMF)
  • San Jose (SJC)

We're testing this boarding and deplaning process because it allows you, our Customers, to get where you're trying to go even faster than before. If this option applies at your gate, the Southwest® Employee there will make an announcement. Here are a few things you need to know before your trip:

  1. Opting to board or deplane through the back means you may be going up (or down) a set of stairs and walking on the tarmac outside. If you have trouble with stairs or chose to bring heavy carryons, you may want to board in the front of the plane through the jetbridge as you normally would. (You can also check your bag for free* if you’d rather we do the heavy-lifting!)
  2. Preboard Passengers will continue to use the jetbridge as you normally would.
  3. As always, we have open seating at Southwest® so you’re free to sit wherever once you board.

We’re excited to see you onboard soon, and we hope you enjoy this boarding and deplaning process.

*First and second checked bags. Weight and size limits apply.