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Diane Fajardo
Customer Service RepresentativeAlbuquerque, New Mexico

“You should work for an airline!” That’s what Diane Fajardo’s mother always told her. But it didn’t become a possibility until 2007, when Diane received an invitation to interview with Southwest Airlines. The only problem? Diane hadn’t applied for a job at Southwest.

It turns out Diane’s sister had submitted an application on her behalf without her knowledge. “I think she just saw my heart and knew the posi- tion would be the perfect fit for me,” Diane says. “I immediately quit my job as an accountant and never looked back.”

Read more about Diane.

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