Culture: the development, improvement, and refinement of the originality, individuality, identity, and personality of a given people.
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Teresa Poulin
Customer Service SupervisorProvidence, Rhode Island

Teresa Poulin doesn't believe in using the snooze button. At 2:30 in the morning, when even the earliest of early birds are still asleep, she's waking up and preparing for her day. As a Customer Service Supervisor, one of Teresa's goals is to do all she can to help the first Southwest Airlines flights of the day depart as scheduled.  


Read more about Teresa

Our Purpose: Connect people to what’s important in their lives through friendly, reliable, low-cost air travel.

Our Vision: To become the World's Most Loved, Most Flown, and Most Profitable Airline.

Live the Southwest Way

Warrior Spirit

  • Work Hard
  • Desire to be the best
  • Be courageous
  • Display urgency
  • Persevere
  • Innovate

Servant’s Heart

  • Follow The Golden Rule
  • Adhere to the Principles
  • Treat others with respect
  • Put others first
  • Be egalitarian
  • Demonstrate proactive Customer Service
  • Embrace the SWA Family

Fun-LUVing Attitude

  • Have FUN
  • Don't take yourself too seriously
  • Maintain perspective
  • Celebrate successes
  • Enjoy your work
  • Be a passionate Teamplayer

Work the Southwest Way

  • Safety and Reliability
  • Friendly Customer Service
  • Low Cost

Southwest Airlines has always been devoted to each and every community that we serve. Our Employees, Customers, and neighbors make the Southwest Family the LUVing place that it is, and we are proud to offer our cities more than just friendly and affordable air service. We offer our hearts! From monetary and in-kind donations to From the Heart volunteer efforts, Southwest reaches out to provide help where needed.
Learn more about Southwest Citizenship. To read more about how Southwest is doing its part to be a good citizen, read our One Report™.

Check out videos of how our People Live the Southwest Way and to see our values come to life.

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Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

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