Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.
Providing excellent service is part of Sacramento-based Customer Service Agent Michael Yu’s DNA. While working at a car dealership, he heard about the many opportunities at Southwest and decided that he would thrive in a career with the airline. Nine years later, Michael sees each day as an opportunity to improve. And from returning a Customer’s misplaced iPod to ensuring that Passengers always receive great service in a timely manner, he goes the extra mile.Read more about Michael