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Culture:
the development, improvement, and
refinement of the originality,
individuality, identity, and personality of
a given people.
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Southwest
Star of the Month
Simon Cheung,
Customer Service Agent 

After 23 years in the airline industry, Simon Cheung says his favorite part of the job is still the satisfaction of helping others get to their destination. When he started as a Customer Service Agent, his Fun-LUVing Attitude and Servant’s Heart immediately distinguished him as a Leader. Whether he’s playing detective to locate a lost item or helping a Customer get the best fare, Simon always delivers outstanding Hospitality. Outside of his work at San Diego International Airport, he volunteers as often as he can and recently participated in a Walk for Water in Mission Beach. We’re proud to recognize an individual who works tirelessly to put smiles on our Customers’ and Employees’ faces!

— Megan Jenkins, Communications & Outreach

Read more about Simon

Our Purpose: Connect people to what’s important in their lives through friendly, reliable, low-cost air travel.

Our Vision: To become the World's Most Loved, Most Flown, and Most Profitable Airline.

Live the Southwest Way

 

Warrior Spirit

  • Strive to be the best
  • Display a sense of urgency
  • Never give up

Servant’s Heart

  • Follow The Golden Rule
  • Treat others with respect
  • Embrace our Southwest Family

Fun-LUVing Attitude

  • Be a passionate Team Player
  • Don’t take yourself too seriously
  • Celebrate successes

 

Work the Southwest Way

 

Work Safely

  • Follow standard operating procedures
  • Identify and report hazards
  • Respect and comply with regulations

Wow Our Customers

  • Deliver world-class Hospitality
  • Create memorable connections
  • Be famous for friendly service

Keep Costs Low

  • Show up and work hard
  • Protect our ProfitSharing
  • Find a better way

 

At Southwest Airlines, it’s always been about heart. It’s about connecting People and championing communities because distance shouldn’t keep us from being neighbors. Whether in the air or on the ground, we believe community is more than a place - it’s at the heart of what brings us together. Learn more about Southwest Citizenship. To read more about how Southwest is doing its part to be a good citizen, read our One Report™.

Check out videos of how our People Live the Southwest Way and to see our values come to life.