737 MAX 8 Aircraft Update
In compliance with the Federal Aviation Administration’s (FAA) order on March 13, 2019, our Boeing 737 MAX 8 aircraft remain temporarily grounded—until further notice, you will not be flying on a 737 MAX 8.
Because the MAX 8 represents less than five (5) percent of our daily operation, we expect a limited number of Customers to be affected by its temporary removal from our fleet. If a Customer is not satisfied with their new travel plans, they can rebook on alternate flights without any additional fees or fare differences between the original city pairs.
The limited number of Customers who have already booked their travel and will be affected by our amended schedule are being proactively notified of their re-accommodated travel plans, according to our flexible accommodation procedures.
The Safety of our Customers and Employees is our uncompromising priority, and we remain in communication with Boeing and the FAA. We will resume regular MAX 8 operations when authorized to do so and will continue updating you as we know more.
We’re sorry for any inconvenience experienced as a result and appreciate your patience as we work to accommodate our affected Customers. You can check your flight status at Southwest.com.
To see ongoing updates and accommodation procedures, visit our MAX 8 Updates page.