Travel Advisory
Information regarding travel restrictions, entry requirements, weather advisories, and other factors that may affect your travel plans.
Due to a national Air Traffic Control (ATC) frequency outage, the Federal Aviation Administration (FAA) issued a nationwide ground stop that lasted approximately four hours and impacted airlines across the country, including Southwest Airlines on November 13, 2026. The ground stop has since been lifted, and flights have resumed. However, Customers may continue to experience delays and cancellations as we work to recover our operation. Safety remains our top priority, and we encourage Customers to check their flight status before traveling to the airport. If your flight is significantly delayed or canceled, please use Southwest.com or the mobile app to review your travel options. We appreciate your patience as we work to get you on your way.
The options outlined below will be available for you at 7:30 PM CST if you are holding an active reservation for travel on:
Friday, November 13, 2026 - Monday, November 16, 2026
Option #1: You can keep your existing reservation.
Option #2: Rebooking eligibility
Customers holding reservations to, from, or through the city(s) listed above on the corresponding date(s) may rebook or travel standby (within 5 days of their original date of travel between the original city pairs) without paying a change in airfare.
Option #3: Refund eligibility
If Southwest Airlines® cancels or significantly delays your flight and you choose to cancel your trip as a result, you may be eligible for a refund for:
- the unused ticket (even if your ticket was non-refundable); and
- any optional travel charges (such as an Extra Legroom seat or Priority Boarding) you paid for the flight(s) on which you don’t travel.
See Details about your available options.
Customers traveling on Getaways by Southwest™ vacation packages can view details about your available options in our Help Center.
How to make changes
- Most Customers can reschedule their travel plans online or from their mobile device.
- Customers traveling on Getaways by Southwest™ vacation packages must call 1-833-SWA-GTWY (833-792-4899) for assistance.
If you are calling Southwest Airlines from one of our international cities, please visit our Help Center for contact information.
For specific flight information, you may check flight status.
Help Center | Southwest Airlines
Find answers to all of your travel and flight-related questions and view common FAQ articles regarding your travel experience when you fly with Southwest Airlines.