What you need to know about the Southwest Promise and how we’re supporting your well-being and comfort from check-in to deplaning.
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Why Southwest Business?
Managing business travel shouldn’t be complicated. So, we're making things easier as we evolve. We're expanding our Team of dedicated experts and providing more ways for you to access our fares through GDS, Direct Connect/API, or our free booking platform, SWABIZ®. Travel management with a little more Heart.
See the evolution of Southwest Business.
Benefits
- Simple contracts that provide value for your travelers and your company, saving time and money
- Expanded, dedicated Account Management Team that is an extension of yours
- Customized solutions to lower your travel costs, including specially negotiated point-of-sale discounts
- Access to our everyday low Southwest fares through your channel of choice
- Network, schedule, and nonstop routes to meet business travel needs
- Customized traveler loyalty perks through Rapid Rewards*, an award-winning loyalty program
- No change fees® ✝︎ and two bags fly free®**. That's Transfarency.®
- *Rapid Rewards: All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
✝︎No Change Fees: Fare difference may apply.
**Two Bags Fly Free: First and second checked bag. Weight and size limits apply.
A plan for every type of business
Your choice of channels
With our multichannel distribution strategy, businesses can access our everyday low fares through our third-party partners or our free corporate booking tool, SWABIZ.
Contact our B2B services: TMCrelations‑DG@wnco.com
Where we fly
Wherever business takes you, we can help you get there with ease and reliability.
- 3,800 average daily departures*
- 100+ total destinations*
- 13 international destinations*
- *Based on DOT published schedule 7/1/19–12/31/19
Questions about Southwest Business?
Contact us or read our FAQs.
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Get in touch:
- For questions related to your SWABIZ account, please call 1-888-479-2249 (Monday through Friday, 5:00 a.m. - 12:00 a.m. CT).
- We’re updating your service experience.
- PrimaryPartner Service: Our benchmark Southwest® Hospitality experience available to all our business Customers.
- PreferredPartner Service: Our dedicated service experience for managed partnerships with expedited call access for travel managers.
- PremierPartner Service: Our best-in-class experience for managed partnerships with a priority service line for travel managers, plus a dedicated line for travelers.
- Connect with an account manager to learn more about these services and how we can best serve your travel needs.
- To cancel or change a reservation or request a copy of a past receipt, please call 1-800-435-9792.
- To request a refund, make a complaint or commendation, or for inquiries on your Rapid Rewards account, call 1-855-234-4654.
- Meetings or SWABIZ questions: swabiz@wnco.com
- General inquiries: SouthwestBusiness@wnco.com
Frequently asked questions:
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SWABIZ
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How can I change, cancel, or request a refund for travel I have booked through SWABIZ?
You can do this directly through your SWABIZ account - no need to even pick up the phone!
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What does having a Traveler Account do for me?
Utilizing the SWABIZ Traveler Accounts will auto-populate all of your traveler's information, such as their name, date of birth, RR number, pre-check KTN, etc., all to save you time!
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Does SWABIZ offer a direct bill option?
With the SWABIZ Ghost Card feature, your travelers can charge their reservations to your company's credit card without ever revealing your credit card's account or billing information. This saves you and your travelers' time and money on reimbursement and administrative costs!
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How do I track multiple work groups within my organization at once?
The SWABIZ free-form Internal Reference Number field allows you to assign a word, number, or alpha-numeric value to each reservation (i.e. Marketing, Sales, Tech, e023500, etc.) This makes it easy to identify, prioritize, and/or lump each group, team or department together when running your travel report.
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How many Company Travel Managers can have access to one account?
A SWABIZ account can have as many limited and/or full-access Company Travel Managers as needed. Plus, full-access CTMs can add other CTMs to the account as well.
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Will my SWABIZ account expire?
Your SWABIZ account will remain active for six months after your last reservation transaction (i.e. initial booking, itinerary change, cancellation, etc.) If your account deactivates due to a lack of activity, you can call the SWABIZ Help Desk (1-888-479-2249) to request that it be reactivated. *Note that after an account is reactivated, it will only remain active for one month unless there is a reservation transaction.
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I still have questions on how to use SWABIZ. Where can I access more help?
For more info on Travel Policy, downloading reports, or login directions, visit here: https://www.swabiz.com/swabiz/ctm/help.
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How can I change, cancel, or request a refund for travel I have booked through SWABIZ?
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