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SWABIZ® highlights
SWABIZ is the free, self-service Southwest Business booking tool that is easy to use and includes a variety of features to help manage business travel.
More flights, more savings
We offer programs, exclusive promotions, and travel incentives to help stretch your budget further.
Track every dollar
We provide a variety of online reporting tools that put travel spend and unused funds at your fingertips, as well as reporting to help with your duty of care needs.
Reap Rapid Rewards*
Your travelers earn points from our award-winning Rapid Rewards program with a variety of redemption options. Learn more
*All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
Questions about Southwest Business?
Read our FAQs or contact us.
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Get in touch:
- For questions on SWABIZ and how Southwest Airlines® can save your emerging company money, please call 1-888-479-2249 (Monday through Friday, 5:00 a.m. - 12:00 a.m. CT).
- To cancel or change a reservation or request a copy of a past receipt, please call 1-800-435-9792.
- To request a refund, make a complaint or commendation, or for inquiries on your Rapid Rewards account, call 1-855-234-4654.
- Meetings or SWABIZ questions: swabiz@wnco.com
- General inquiries: SouthwestBusiness@wnco.com
Frequently asked questions:
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SWABIZ
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How can I change, cancel, or request a refund for travel I have booked through SWABIZ?
You can do this directly through your SWABIZ account - no need to even pick up the phone!
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What does having a Traveler Account do for me?
Utilizing the SWABIZ Traveler Accounts will auto-populate all of your traveler's information, such as their name, date of birth, RR number, pre-check KTN, etc., all to save you time!
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Does SWABIZ offer a direct bill option?
With the SWABIZ Ghost Card feature, your travelers can charge their reservations to your company's credit card without ever revealing your credit card's account or billing information. This saves you and your travelers' time and money on reimbursement and administrative costs!
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How do I track multiple work groups within my organization at once?
The SWABIZ free-form Internal Reference Number field allows you to assign a word, number, or alpha-numeric value to each reservation (i.e. Marketing, Sales, Tech, e023500, etc.) This makes it easy to identify, prioritize, and/or lump each group, team or department together when running your travel report.
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How many Company Travel Managers can have access to one account?
A SWABIZ account can have as many limited and/or full-access Company Travel Managers as needed. Plus, full-access CTMs can add other CTMs to the account as well.
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Will my SWABIZ account expire?
Your SWABIZ account will remain active for six months after your last reservation transaction (i.e. initial booking, itinerary change, cancellation, etc.) If your account deactivates due to a lack of activity, you can call the SWABIZ Help Desk (1-888-479-2249) to request that it be reactivated. *Note that after an account is reactivated, it will only remain active for one month unless there is a reservation transaction.
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I still have questions on how to use SWABIZ. Where can I access more help?
For more info on Travel Policy, downloading reports, or login directions, visit here: https://www.swabiz.com/swabiz/ctm/help.
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How can I change, cancel, or request a refund for travel I have booked through SWABIZ?
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