What you need to know about the Southwest Promise and how we’re supporting your well-being and comfort from check-in to deplaning.Learn more
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Our Account Managers specialize in business travel needs, including budget, data analysis, and program activation.
Our fares are available on the channel that’s best for you. Use your corporate booking tool, the GDS, or SWABIZ®.
With an agreement that is direct and structured around your goals, there’s no reading between the lines.
Rapid Rewards®* offers points for every flight, which travelers can use how and when they want.
*All Rapid Rewards® rules and regulations apply and can be found at Southwest.com/rrterms.
|Feature||SWABIZ®||SPS1 SPS experience may vary based on booking tool or TMC. (Southwest® owned API)||Travelport GDS (Apollo, Worldspan, Galileo)||Amadeus GDS (Now live)||Sabre GDS (BBR1; full participation coming in 2021) BBR has limited functionality which thus limits the content and processes that the Sabre GDS can support.|
|Integrated display (side-by-side display comparison with other airlines)||no||yes||yes||yes||yes|
|Promotional fares (often referred to as full content/web only)||yes||yes||no||no||no|
|Last seat availability (complete available seat inventory)||yes||yes||yes||yes||no|
|Seat availability indicator (shown if a seat is available, not how many)||yes||yes||yes||yes||no|
|Deferred ticketing (ability to hold reservation without immediate purchase)||no||yes||yes||yes||yes|
|ARC settlement (electronic ticket fulfillment with ARC settlement)||no||no||yes||yes||no|
|Change / modify (ability to modify a reservation post-ticketing within the distribution channel)||yes||yes||yes||yes||
(must call)no, Itinerary changes are allowed prior to ticketing.
|Cancel (ability to cancel a reservation within the distribution channel)||yes||yes||yes||yes||yes|
|Reusable / refundable ticket management4 (refund or reuse ticket funds via distribution channel)||yes||yes||yes||yes||
(must call)no, must call
|EarlyBird Check-In® EarlyBird Check-In® requires an additional fee. (add EarlyBird either during or after ticketing)||yes||yes||
(coming in 2021)no
1SPS experience may vary based on booking tool or TMC.
2BBR has limited functionality which thus limits the content and processes that the Sabre GDS can support.
3Itinerary changes are allowed prior to ticketing.
4SWABIZ® and SPS issue reuseable funds to a residual travel funds (RTF) document that can be used for future purchases via these sales channels. ARC settlement (e.g. Travelport, Amadeus) issues reusable funds to a miscellaneous charge order (MCO) document that can be used for future purchases through that GDS. Basic Booking settlement issues reusable funds to an RTF document that can be used for future purchases through Southwest® directly (RTFs are not a valid form of payment in any GDS).
5EarlyBird Check-In® requires an additional fee.
Travelers and travel managers access Southwest-only inventory through SWABIZ, our free corporate travel booking tool.
*Fare difference may apply.
✝︎First and second checked bags. Weight and size limits apply.
Southwest Partner Services (SPS) is our API/Direct Connect technology that integrates into your company’s existing corporate booking tools.
*Experience may vary by partner based on enabled capability.
Functionality, fees, and levels of Southwest benefits are based on relationships with the travel management partner.✝︎
✝︎Fees may apply and vary by partner.
We're adding content and capabilities in 2020 to lessen friction and better meet your needs.
|Feature||Travelport (Apollo, Worldspan, Galileo)||Amadeus (Now live)||Sabre (BBR1; full participation coming in 2021)|
|Southwest everyday low fares (B2B relevant content; some promotional fares not available)||yes||yes||yes|
|Last seat availability (complete available seat inventory)||yes||yes||no|
|Seat availability indicator (shown if a seat is available, not how many)||yes||yes||no|
|Deferred ticketing (ability to hold reservation without immediate purchase)||yes||yes||yes|
|Special service request support (SSR) (ability to include RR#, KTN, TSA Pre, etc.)||yes||yes||yes|
|ARC settlement (electronic ticket fulfillment with ARC settlement)||yes||yes||no|
|Change / modify (ability to modify a reservation post-ticketing in the GDS)||yes||yes||
(must call)no, must call
|Cancel (ability to cancel a reservation in the GDS)||yes||yes||yes|
|Reusable /refundable ticket management (refund or reuse ticket funds in the GDS)||yes||yes||
(must call)no, must call
|EarlyBird Check-In®3 (add EarlyBird either during or after ticketing)||
(coming in 2021)no
1BBR has limited functionality which thus limits the content and processes that the Sabre GDS can support.
2Itinerary changes are allowed prior to ticketing.
3EarlyBird Check-In®> requires an additional fee.
Q: Where can I find Southwest’s ARC ticketing policies?
A: Southwest’s ARC ticketing policies, as well as the associated Travel Agent Addendum, can be found here: https://www.southwest.com/html/swabiz/gds-policy.html
Q: Will all GDS systems benefit from Southwest full participation?
A: While capabilities will differ between GDS providers, Southwest will make the same content available to all GDS’s. Southwest content is now available in Apollo, Worldspan, Galileo, and Amadeus, GDS’s. Sabre BBR, Basic Booking, is available as well.
Sabre Basic Booking is available until 12/31/2020.
Q: Who do I contact if I do not have access to Southwest content in the GDS or have questions?
If you have any questions about Southwest content please email TMCRelations-DG@wnco.com for more information. Please note that content will only be made available to approved US-based agencies that are ARC accredited.
Q: Will customers outside of US point of sale be given Southwest full GDS access?
A: Southwest bookings can only be ticketed by ARC accredited agencies and only USD currency. Outside of the US you may access Southwest.com to book reservations. US Currency is only accepted on Southwest.com.
Q: Can an OTA or a Meta Search agency get access to Southwest?
A: OTAs and Meta Search agencies are not being approved by SWA to get content through Travelport GDS nor any other GDS provider. Southwest does not allow any travel agency to openly distribute our content via any online platform directly to consumers.
Q: Will there be fares and/or content available via Southwest directly but not in the GDS?
A: Yes, Southwest will have some “direct fares” that are only available through one of our direct sales channels.
Q: Will EarlyBird® purchases be available in the GDS?
A: EarlyBird® is now available in Amadeus. Travel agents and travelers can go to Southwest.com and purchase EarlyBird® for their customers, for reservations booked in all other GDS’s. The agency will retain ownership of the ticket even if EarlyBird® is purchased directly with Southwest.
Q: Will Southwest send emails for ARC transactions?
A: Travelport GDS agency issued tickets will no longer receive confirmation emails. You will continue to see emails sent for GDS tickets exchanged directly with Southwest, and for EarlyBird® purchases.
Basic Booking GDS transactions will continue to receive confirmation emails from Southwest.
Q: What is the process for changing a company’s discount filing or tracking agreement with Southwest?
A: Any change to the way a corporate travel agreement is set up first requires the company reaching out to their Southwest Account Manager. Southwest must make changes to ATPCO fare filings for any applicable discounts, and our Account Manager must update our CRM system to ensure our reporting is not interrupted. More specific information will be shared once the company has engaged their Southwest Account Manager.
Q: Will Mexico destinations be available in the GDS?
A: Currently tickets are unavailable for sale in all GDS’s for travel to any destination in Mexico. Please note that if a travel agency issues any ticket to one of Southwest’s Mexico destinations, you will receive a debit memo.
Q: What will happen with already ticketed PNRs that need servicing? (exchanges, refunds)
A: Bookings done prior to the any of the GDS cutover dates will need to be serviced by Southwest directly. For any change or refund, please contact a Southwest agent for assistance.
Q: I canceled a booking made using BBR, Basic Booking, can this credit now be applied to a new ticket in GDS?
A: Basic Booking GDS transactions, as well as other direct channel transactions, carry travel credit in the form of a residual travel fund, or RTF. RTFs are not redeemable via any GDS channel and will need to be applied to a new reservation booked directly with Southwest.
Q: Will we still be able to hold bookings before ticketing?
A: Yes, and part of the change to full participation is that a ticketing deadline will be generated for each booking. The reservation will be held until 11:59PM the next day. If not ticketed on time, the booking will be auto-canceled. **Please note that any churned reservations will result in a debit memo**
Q: Will agents be able to add a Rapid Rewards loyalty number in their GDS bookings?
A: Yes. Loyalty numbers in GDS bookings will be handled as with any other carrier. Clients with a Rapid Rewards status such as A-List, A-List Preferred will be recognized and applied in GDS bookings, through the status level in the FQTV line. However, at this time, Rapid Rewards numbers MUST be added prior to ticketing a GDS reservation, or the loyalty number will not be received by Southwest. A travel agent or traveler can add a Rapid Rewards number to a reservation post ticketing directly through Southwest.
Q: How do we book groups with Southwest? Can we claim a PNR?
A: Any Southwest group booking is to be handled by Southwest directly. Southwest will not allow claim PNR in the GDS. All group bookings are confirmed and ticketed by Southwest.
Q: Can I access/view in the GDS a booking created on Southwest website?
A: No. All bookings completed with Southwest directly will remain with Southwest and cannot be accessed in the GDS.
Q: Can I access/view on Southwest’s website a booking created in the GDS?
A: Yes. Any booking done in the GDS can be accessed on the Southwest website or by a Southwest agent.
Q: Can my GDS booking be serviced by Southwest directly?
A: Yes. However, once a GDS booking has been accessed by Southwest, it will then reside with Southwest and will no longer be available in the GDS for future servicing.
Q: Can we have multiple airlines/multiple tickets in a Southwest PNR?
A: Yes. Southwest segments can reside with other airlines in one PNR. Southwest does not allow for interline ticketing, which means that a Southwest ticket can only be issued for Southwest flights. No other carriers can be issued with the Southwest ticket.
Q: Will Southwest flights be available 365 days from the booking date via the GDS?
A: Southwest’s complete flight schedule will be available in the GDS as they become available. Southwest normally publishes schedules 6-8 months out.
Q: What is the maximum number of passengers that can be booked in a same PNR?
A: You can book up to 8 passengers in a Southwest PNR.
Q: Will we be able to apply all forms of payment to issue Southwest tickets?
A: Southwest will enable all forms of payment in the GDS, including cash and check. However, Southwest forms of payment (gift cards, LUV vouchers, Rapid Rewards® points, residual ticket funds) will not be accepted in the GDS.
Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?
A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.
Q: What will be the process to exchange/refund/void a Southwest booking?
A: If the Southwest booking was created after cutover to ARC settlement, agents can void, exchange or refund their tickets in the GDS. Any booking that needs to be exchanged or refunded, but was created before migration to ARC settlement, must be exchanged by a Southwest agent. **Please note that only one ticket per PNR is allowed. A VOID or EXCHANGE ticket will require a NEW PNR.>
Q: Will agents be able to retain a residual value and issue an MCO for Southwest exchanged bookings?
A: All ARC settled reservations can be exchanged in the GDS, and an MCO issued for any residual value.
Q: Do I always need to issue a residual MCO?
A: Southwest Airlines never charges any fees. All residual MCO’s are expected to be issued by the travel agency in the name of the traveler. Any MCO not issued for $25.00 or more will result in a debit memo.
Q: Can I use a Southwest MCO for another traveler?
A: Southwest Airlines does not allow MCO’s to be used by another traveler. The contract of carriage states that the name on the ticket must be the user of the new ticket issued. Any MCO used to purchase a ticket in another traveler’s name will result in a debit memo.
Q: Can I exchange with a Southwest agent a booking done in my GDS?
A: Yes, Southwest agents can modify any reservation to fly on Southwest. However, once a Southwest agent has exchanged the ticket, any further service request will need to be done by a Southwest agent. **Please note that only one ticket per PNR is allowed. A VOID does count as a ticket **. Exchanges will need to be processed in a NEW PNR too.>
Q: What are Southwest Airlines fare classes?
A: Effective October 2020, Southwest has made changes to its fare families as follows: Business Select refundable fares will remain in K class of service. Business Select non-refundable fares will be offered in L & B classes of service. Anytime refundable fares will remain in Y class of service. Wanna Get Away non-refundable fares are offered in all other classes of service, not listed. **Please read the fare rules for the specific details**
Guidelines for TMC Transaction Testing with Live Bookings
You can do this directly through your SWABIZ account - no need to even pick up the phone!
Utilizing the SWABIZ Traveler Accounts will auto-populate all of your traveler's information, such as their name, date of birth, RR number, pre-check KTN, etc., all to save you time!
With the SWABIZ Ghost Card feature, your travelers can charge their reservations to your company's credit card without ever revealing your credit card's account or billing information. This saves you and your travelers' time and money on reimbursement and administrative costs!
The SWABIZ free-form Internal Reference Number field allows you to assign a word, number, or alpha-numeric value to each reservation (i.e. Marketing, Sales, Tech, e023500, etc.) This makes it easy to identify, prioritize, and/or lump each group, team or department together when running your travel report.
A SWABIZ account can have as many limited and/or full-access Company Travel Managers as needed. Plus, full-access CTMs can add other CTMs to the account as well.
Your SWABIZ account will remain active for six months after your last reservation transaction (i.e. initial booking, itinerary change, cancellation, etc.) If your account deactivates due to a lack of activity, you can call the SWABIZ Help Desk (1-888-479-2249) to request that it be reactivated. *Note that after an account is reactivated, it will only remain active for one month unless there is a reservation transaction.
For more info on Travel Policy, downloading reports, or login directions, visit here: https://www.swabiz.com/swabiz/ctm/help.