We're here to make your job easier.

Our Team is an extension of yours.

Our dedicated Account Managers will work with you to design a travel program based on what's most important to you and your company travel policy.

Let's connect

Programs created around what’s important to you.

Dedicated Team

Our Account Managers specialize in business travel needs, including budget, data analysis, and program activation.

Accessing inventory

Our fares are available on the channel that’s best for you. Use your corporate booking tool, the GDS, or SWABIZ®.

Simple contracts

With an agreement structured around your goals, there’s no reading between the lines.

Rewarding your people

Rapid Rewards®* offers points for every flight, which travelers can use how and when they want.

*All Rapid Rewards® rules and regulations apply and can be found at Southwest.com/rrterms.

We're giving you the freedom to use your channel of choice.

This chart compares all of the three major GDSs side-by-side and which Southwest Airlines features and functionality are available in each channel.
Feature SWABIZ® SPS1 SPS experience may vary based on booking tool or TMC. (Southwest® owned API) Travelport GDS (Apollo, Worldspan, Galileo) Amadeus GDS   Sabre GDS (Now live)
Integrated display (side-by-side display comparison with other airlines) no yes yes yes yes
Promotional fares (often referred to as full content/web only) yes yes no no no
Last seat availability (complete available seat inventory) yes yes yes yes yes
Seat availability indicator (shown if a seat is available, not how many) yes yes yes yes yes
Deferred ticketing (ability to hold reservation without immediate purchase) no yes yes yes yes
ARC settlement (electronic ticket fulfillment with ARC settlement) no no yes yes yes
Change / modify (ability to modify a reservation post-ticketing within the distribution channel) yes yes yes yes yes
Cancel (ability to cancel a reservation within the distribution channel) yes yes yes yes yes
Reusable / refundable ticket management2 (refund or reuse ticket funds via distribution channel) yes yes yes yes yes
EarlyBird Check-In®3 EarlyBird Check-In® requires an additional fee. (add EarlyBird either during or after ticketing) yes yes

(Coming in 2022)

no
yes

(Coming in 2022)

no

1SPS experience may vary based on booking tool or TMC.

2SWABIZ® and SPS issue reuseable funds to a residual travel funds (RTF) document that can be used for future purchases via these sales channels. ARC settlement (e.g. Travelport, Amadeus) issues reusable funds to a miscellaneous charge order (MCO) document that can be used for future purchases through that GDS. Basic Booking settlement issues reusable funds to an RTF document that can be used for future purchases through Southwest® directly (RTFs are not a valid form of payment in any GDS).

3EarlyBird Check-In® requires an additional fee.

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SWABIZ

Travelers and travel managers access Southwest-only inventory through SWABIZ, our free corporate travel booking tool.

  • Highlights:

    • Flight, hotel, and rental car reservations
    • Robust reporting, including an unused travel funds report for all your travelers
    • No travel management fees—no charge for enrollment, transactions, or reporting, no change fees*, and bags fly free®✝︎. That's transfarency®
    • Southwest full fare inventory and last-seat availability
    • Direct billing solution with the SWABIZ Ghost Card


      *Fare difference may apply.
      ✝︎First and second checked bags. Weight and size limits apply.

  • Need-to-know:

    SWABIZ only supports the current and previous version of all maintstream internet browsers.

  • Partnership: You

    Let's connect

Southwest Partner Services (SPS)

Southwest Partner Services (SPS) is our API/Direct Connect technology that integrates into your company’s existing corporate booking tools.

  • Highlights:

    • Access to Southwest flight inventory
    • Full Southwest functionality to book, modify, cancel, defer bookings, and apply unused funds*
    • Purchase EarlyBird Check-in®
    • Access discounts (if applicable)

      *Experience may vary by partner based on enabled capability.

  • Need-to-know:

    Functionality, fees, and levels of Southwest benefits are based on relationships with the travel management partner.✝︎

    ✝︎Fees may apply and vary by partner.

  • Partnerships:

    Concur Logo Certify Logo AmTrav Logo Cytric Logo Deem Logo Egencia Logo TripActions Logo ATPCO Logo Zeno by Serk logo Psgn1 logo ATC logo Flight Centre logo TravelPerk logo App in the Air Logo UPSIDE Logo Onriva Logo FlightBridge Logo WhereTo logo

Global Distribution System (GDS)

We're adding content and capabilities to lessen friction and better meet your needs.

  • Highlights:

    • Same content available to all GDS partners
    • Capabilities may differ by provider
  • Current Partnerships:

    Travelport Logo Amadeus Logo Sabre Logo
  • Now live in Travelport, Amadeus, and Sabre:

    • Highest level of participation
    • E-ticket settlement via ARC
    • Self-service itinerary modifications
    • Real-time inventory confirmation
    • Last seat availability
    • Access to everyday low fares
This chart compares all of the three major GDSs side-by-side and which Southwest Airlines features and functionality are available in each channel.
Feature Travelport (Apollo, Worldspan, Galileo) Amadeus Sabre (Now live)
Southwest everyday low fares (B2B relevant content; some promotional fares not available) yes yes yes
Last seat availability (complete available seat inventory) yes yes yes
Seat availability indicator (shown if a seat is available, not how many) yes yes yes
Deferred ticketing (ability to hold reservation without immediate purchase) yes yes yes
Special service request support (SSR) (ability to include RR#, KTN, TSA Pre, etc.) yes yes yes
ARC settlement (electronic ticket fulfillment with ARC settlement) yes yes yes
Change / modify (ability to modify a reservation post-ticketing in the GDS) yes yes yes
Cancel (ability to cancel a reservation in the GDS) yes yes yes
Reusable /refundable ticket management (refund or reuse ticket funds in the GDS) yes yes yes
EarlyBird Check-In®1 (add EarlyBird either during or after ticketing)

(Coming in 2022)

no
yes

(Coming in 2022)

no

1EarlyBird Check-In® requires an additional fee.

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Questions about Southwest Business?
Contact us or read our FAQs.

  • Get in touch:

    • For questions on SWABIZ and how Southwest Airlines® can save your emerging company money, please call 1-888-479-2249 (Monday through Friday, 5:00 a.m. - 12:00 a.m. CT).
    • To cancel or change a reservation or request a copy of a past receipt, please call 1-800-435-9792.
    • To request a refund, make a complaint or commendation, or for inquiries on your Rapid Rewards account, call 1-855-234-4654.
    • Meetings or SWABIZ questions: swabiz@wnco.com
    • General inquiries: SouthwestBusiness@wnco.com
    Contact our Sales Team

    Frequently asked questions:

  • GDS
    • General content

      Q: Where can I find Southwest’s ARC ticketing policies?

      A: Southwest’s ARC ticketing policies, as well as the associated Travel Agent Addendum, can be found here: https://www.southwest.com/html/swabiz/gds-policy.html


      Q: Will all GDS systems benefit from Southwest full participation?

      A: While capabilities will differ between GDS providers, Southwest will make the same content available to Amadeus, Travelport and Sabre GDS’s. You will also now have the benefit of full ticket settlement via ARC.


      Q: Who do I contact if I do not have access to Southwest content in the GDS or have questions?

      If you have any questions about Southwest content please email TMCRelations@wnco.com for more information. Please note that content will only be made available to approved US-based agencies that are ARC accredited.


      Q: Will customers outside of US point of sale be given Southwest full GDS access?

      A: Southwest bookings can only be ticketed by ARC accredited agencies in the US, with USD currency only. Outside of the US you may access Southwest Airlines content via Southwest.com.


      Q: Can an OTA or a Meta Search agency get access to Southwest?

      A: OTAs and Meta Search agencies are not being approved by SWA to get content through Travelport GDS nor any other GDS provider. Southwest does not allow any travel agency to openly distribute our content via any online platform directly to consumers.


      Q: Will there be fares and/or content available via Southwest directly but not in the GDS?

      A: Yes, Southwest will have some “direct fares” that are only available through one of our direct sales channels.


      Q: Will EarlyBird® purchases be available in the GDS?

      is now available for purchase in Amadeus. Reservations booked in all other GDS’s can purchase EarlyBird® on Southwest.com. The travel agency will retain ownership of their GDS issued ticket even if EarlyBird® is purchased directly with Southwest.


      Q: Will Southwest send emails for ARC transactions?

      A: Southwest will no longer send confirmation emails for GDS issued tickets. You will continue to see emails sent for any transaction that is exchanged, or issued, by Southwest Airlines direct.


      Q: What is the process for changing a company’s discount filing or tracking agreement with Southwest?

      A: Any change to the way a corporate travel agreement is set up first requires the company reaching out to their Southwest Account Manager. Southwest must make changes to ATPCO fare filings for any applicable discounts, and our Account Manager must update our CRM system to ensure our reporting is not interrupted. More specific information will be shared once the company has engaged their Southwest Account Manager.


      Q: Will Mexico destinations be available in the GDS?

      A: Currently tickets are unavailable for sale in all GDS’s for travel to any destination in Mexico. You may see scheduled service, but it’s unable to sale in any GDS. Please note that if a travel agency issues a ticket to one of Southwest’s Mexico destinations, you will receive a debit memo.

    • Existing GDS bookings and cutover handling guidelines

      Q: What will happen to my un-ticketed PNRs on day of cutover for Sabre?

      A: It is expected that all un-ticketed bookings will either be canceled or ticketed prior to cutover. Any reservations left unticketed in the BBR environment will automatically cancelled by the GDS on the cutover day.


      Q: What will happen with already ticketed PNRs that need servicing? (exchanges, refunds)

      A: Bookings done prior to the any of the GDS cutover dates will need to be serviced by Southwest directly. Tickets issued prior to the cutover will not be available for exchange or refund in the GDS channel.


      Q: I canceled a booking made using Sabre BBR, Basic Booking Reservation, can this credit now be applied to a new ticket in GDS?

      A: All credits on Southwest RTF, residual travel funds, will need to be exchanged in a Southwest direct channel for ticketing. RTFs are not redeemable via any GDS channel and will need to be applied to a new reservation directly with Southwest.

    • New booking process questions

      Q: Will we still be able to hold bookings before ticketing?

      A: Yes, and part of the change to full participation is that a ticketing deadline will be generated for each booking. The reservation will be held until 11:59PM local time, NEXT DAY (not next business day). Fare rules supersede the ticketing time limit. **Please note that any churned reservations will result in a debit memo**


      Q: Will agents be able to add a Rapid Rewards loyalty number in their GDS bookings?

      A: Yes. Loyalty numbers in GDS bookings will be handled as with any other carrier. Clients with a Rapid Rewards status such as A-List, A-List Preferred will be recognized and applied in GDS bookings, through the status level in the FQTV line. Please note that GDS reservations will decline an invalid Rapid Rewards number when entered in a reservation. However, name verification is not executed for GDS reservations. If the name is incorrect the Rapid Rewards number will not be attached to the reservation, even though it was entered in the GDS.


      Q: How do we book groups with Southwest? Can we claim a PNR?

      A: Any Southwest group booking is to be handled by Southwest directly. Southwest will not allow claim PNR in the GDS for booked groups. All group bookings are confirmed and ticketed by Southwest direct.


      Q: Can I access/view in the GDS a booking created on Southwest website?

      A: No. All bookings completed within a Southwest channel will remain with Southwest and cannot be accessed in the GDS’s


      Q: Can I access/view on Southwest’s website a booking created in the GDS?

      A: Yes. Any booking done in the GDS can be accessed on the Southwest website or by a Southwest agent.


      Q: Can my GDS booking be serviced by Southwest directly?

      A: Yes. However, once a GDS booking has been reissued by Southwest, it will then reside with Southwest and will no longer be available in the GDS for future servicing.


      Q: Can we have multiple airlines/multiple tickets in a Southwest PNR?

      A: Yes. Southwest segments can reside with other airlines in one PNR. Southwest does not allow for interline ticketing, which means that a Southwest ticket can only be issued for Southwest flights. No other carriers can be issued with the Southwest ticket as we do not currently have any interline agreements with other airlines.


      Q: Will Southwest flights be available 365 days from the booking date via the GDS?

      A: Southwest’s complete flight schedule will be visible in the GDS as they become available. Southwest normally publishes schedules 6-8 months out.


      Q: Can I book multiple one-way tickets in the same PNR?

      A: Currently Southwest does not allow multiple one-way reservations in one PNR. If a traveler wants to add a leg to an existing reservation you can exchange the current ticket, or book the added space in a new PNR.


      Q: Will we be able to apply all forms of payment to issue Southwest tickets?

      A: Southwest will enable all forms of payment in the GDS, including cash and check. However, Southwest’s currencies (gift cards, LUV vouchers, Rapid Rewards ® points, residual ticket funds) will not be accepted in the GDS.


      Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?

      A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.

      Q: Will we be able to issue circle trip tickets in the GDS?

      A: Yes you can issue circle trip tickets. Please note that you cannot issue separate tickets that are point to point within the circle trip.


      Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?

      A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.

    • Exchanges, refunds, MCOs and certificates/vouchers

      Q: What will be the process to exchange/refund/void a Southwest booking?

      A: All Southwest bookings created after cutover to ARC settlement can be voided, exchanged, or refunded through the GDS. Any bookings created prior to the ARC settlement migration will need to continue being exchanged or refunded with Southwest direct.


      Q: Will agents be able to retain a residual value and issue an MCO for Southwest exchanged bookings?

      A: All ARC settled reservations can be exchanged in the GDS, and an MCO issued for any residual value.


      Q: Do I always need to issue a residual MCO?

      A: Southwest Airlines never charges any fees for ticket changes. All residual MCO’s are expected to be issued by the travel agency in the name of the traveler. Any MCO not issued for $100.00 or more will result in a debit memo.


      Q: Can I use a Southwest MCO for another traveler?

      A: Southwest Airlines does not allow MCO’s to be used by another traveler. The contract of carriage states that the name on the MCO ticket must be the user of the new ticket issued. Any MCO used to purchase a ticket in another traveler’s name will result in a debit memo.


      Q: Can I exchange with a Southwest agent a booking done in my GDS?

      A: Yes, Southwest agents can modify any reservation to fly on Southwest. However, once a Southwest agent has exchanged the ticket, any further service request will need to be done by a Southwest agent.

    • Fare Classes

      Q: Where can I find information on Southwest Airlines Branded Fares?

      A: Southwest Airlines now uses branded fares. Please follow this link to access our Branded Fares information.

    • Travel Agency Testing

      Guidelines for TMC Transaction Testing with Live Bookings

      • • Email SWTravel@wnco.com with intent to test notification
        • • Start date
        • • Point of contact
        • • Number of transactions
      • • Maximum of 10 test bookings
      • • PNR’s must be booked 90 days out to avoid blocking inventory close to flight date
      • • PNR’s must be cancelled within 24hrs to avoid refundability or ADM concerns
    • Travel Agency access
      ARC Settlement

      Travelport/Amadeus

      • If you are new to booking Southwest in the GDS, please reach out to TMCRelations@wnco.com
      • If you have historically booked Southwest in the GDS and are simply looking to continue booking Southwest via Sabre, Apollo, Worldspan, Galileo, or Amadeus, please review the ticketing policy and Travel Agent Addendum available here: https://www.southwest.com/html/swabiz/gds-policy.html
  • SWABIZ
  • Other Southwest products
  • Southwest Contract of Carriage
  • Customer Service