When you travel with Southwest, know this: Our top priority has and always will be your Safety. We’ve employed stringent cleaning and Safety practices to support the health and wellness of our Employees and Customers. We’re using electrostatic and anti-microbial spray treatments, cleaning aircraft between each flight using a disinfectant with the same grade that’s used in hospitals and restaurants, implementing physical-distancing measures, limiting the number of Passengers onboard, modifying boarding procedures, and providing masks for Employees. Learn more about the Southwest Promise and what it means when you are ready to travel.
We’re in contact with the following authorities and experts to align our policies and cleaning procedures with their guidance:
* Fare difference may apply. ** Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds.
While cleaning procedures vary airport to airport, we are cleaning our gate areas, ticket counters, and baggage claim areas multiple times a day.
We understand it’s important to remove unnecessary touchpoints. That’s why we are encouraging everyone to maintain a physical distance wherever possible and limit hand-to-hand contact with others. Beginning May 11, we are also requiring that all Customers wear a protective mask or face covering in the airport and on the plane.
Here are a few ways you can limit contact:
At gate check, scan and keep your boarding pass instead of handing it to the Southwest Gate Agent.
Yes, Customers are required to wear a face covering in the airport and on the plane. Customers will be required to wear a face covering in order to board the plane beginning May 22. If you forget your face covering at home, a mask will be available for you.
In accordance with the current CDC guidance, any well-secured cloth or mask that covers your nose and mouth will be accepted.
In accordance with the current CDC guidance, Customers will be required to wear a face covering over their nose and mouth at all times during their Southwest travel experience—while checking in, boarding, inflight, deplaning, retrieving baggage; and any other time they may engage with a Southwest Employee or another Customer. Customers will be required to wear a face covering in order to board the plane beginning May 22.
There may also be times when a Customer needs to temporarily remove their face covering, for instance, to eat or drink. However, we expect Customers to put their face covering back on as soon as possible.
Customers should also remove face coverings if a decompression event occurs and they are asked to use an oxygen mask, or in the event a Customer is supporting an onboard emergency, like performing CPR.
Starting May 22, we will begin serving cans of water with straws, and a snack mix on flights over 250 miles. For all other flights, snack and beverage service is suspended until further notice to limit close interactions.
The TSA has made some adjustments to security screening touchpoints to support physical-distancing and are routinely cleaning and disinfecting frequently touched surfaces and security screening equipment. Learn more at tsa.gov/coronavirus.
We ask that you do not travel if you are sick or are currently experiencing symptoms related to COVID-19.
If you’re unable to rebook your travel on Southwest.com, please call us at 1-800-I-FLY-SWA so we can help modify your reservation at no additional charge.
The Safety of our Employees, as well as Customers, is our top priority. We are implementing the following safeguards for our Teams: