When you travel with Southwest, know this: Our top priority has and always will be your well-being. We’ve employed stringent cleaning and physical-distancing practices to support the well-being of our Employees and Customers. We’re using electrostatic and anti-microbial spray treatments, cleaning aircraft between each flight using a disinfectant with the same grade that’s used in hospitals and restaurants, implementing physical-distancing measures, limiting the number of Passengers onboard, modifying boarding procedures, and providing masks for Employees. Learn more about the Southwest Promise and what it means when you are ready to travel.
We’re in contact with the following authorities and experts to align our policies and cleaning procedures with their guidance:
*Measuring 0.3 micrometers or greater in diameter passing through the filter.
Follow us on Twitter at @Southwestair to read more Customer experiences.
@SouthwestAir I did so much research before flying and wanted to thank you for keeping the middle seat open and making me feel safe about flying. Everything you are doing is awesome! 🧡
@ashleybig — Twitter
Replying to @SouthwestAir You guys are the best! During the height of the chaos in March, SWA made it so easy for us to get back and forth from BOS. TY! And stay safe! 🧡
@GProicou — Twitter
Nice one again @Southwestair Nailing the social distancing + flying vibe. Headed home on FL1554 OAK to SEA. @ Oakland International Airport
@gavinatc — Twitter
While cleaning procedures vary airport to airport, we are cleaning our gate areas, ticket counters, and baggage claim areas multiple times a day.
We understand it’s important to remove unnecessary touchpoints. That’s why we are encouraging everyone to maintain a physical distance wherever possible and limit hand-to-hand contact with others. We are also requiring that all Customers wear a protective mask or face covering in the airport and on the plane. (Began May 11)
Here are a few ways you can limit contact:
Yes, Customers are required to wear a face covering in the airport and on the plane. Customers are required to wear a face covering in order to board the plane. If you forget your face covering at home, a mask will be available for you.
In accordance with the current CDC guidance, any well-secured cloth or mask that covers your nose and mouth will be accepted.
In accordance with the current CDC guidance, Customers are required to wear a face covering over their nose and mouth at all times during their Southwest travel experience—while checking in, boarding, inflight, deplaning, retrieving baggage; and any other time they may engage with a Southwest Employee or another Customer. Customers are required to wear a face covering in order to board the plane. (Began May 22)
There may also be times when a Customer needs to temporarily remove their face covering, for instance, to eat or drink. However, we expect Customers to put their face covering back on as soon as possible.
Customers should also remove face coverings if a decompression event occurs and they are asked to use an oxygen mask, or in the event a Customer is supporting an onboard emergency, like performing CPR.
We are serving water and a snack mix on flights over 250 miles, when available. Straws are available on request. For all other flights, snack and beverage service is suspended until further notice to limit close interactions. (Began May 22)
As always, you’re welcome to bring your own non-alcoholic beverages onboard. However, FAA regulations prohibit passengers from drinking alcohol on the aircraft unless it is served by the air carrier.
The TSA has made some adjustments to security screening touchpoints to support physical-distancing and are routinely cleaning and disinfecting frequently touched surfaces and security screening equipment. Learn more at tsa.gov/coronavirus.
Please stay at home and do not travel if you have recently been diagnosed with or are currently experiencing symptoms of COVID-19.
If you’re unable to rebook your travel on Southwest.com, please call us at 1-800-I-FLY-SWA so we can help modify your reservation.
The well-being of our Employees, as well as Customers, is our top priority. We are implementing the following safeguards for our Teams: