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Ft. Lauderdale, FL (FLL)
Tampa, FL (TPA)
As of September 5, 2017, Southwest no longer offers service to Varadero and Santa Clara. We will be reaching out to those Customers who hold reservations for travel involving Varadero and Santa Clara on Sept. 5 and beyond to offer options for refunds of purchased tickets in those markets. If you have questions or need assistance, please contact a Southwest Representative at 1-800-I-FLY-SWA® (1-800-435-9792).
To be allowed entrance into Cuba the U.S. Government requires that every Passenger certify – by making a selection – that they are eligible to travel to Cuba under one of twelve general license categories or a specific license.
Eligible general license reasons for travel to Cuba
Customers holding a U.S. passport who were not born in Cuba
Customers are advised to contact the Cuban consulate with questions or for additional information.
Customers Born in Cuba
If the traveler departed Cuba on or before December 31, 1970:
If the traveler departed Cuba after December 31, 1970:
Note: Cuban-born individuals must carry valid residence documents (for example, permanent resident card or valid passport) of the country where they reside in order to exit Cuba.
Customers may contact the Cuban Consulate with questions or for additional information.
Customers who do not hold a U.S. Passport and were not born in Cuba
Enter itinerary and traveler details here for documentation requirements and travel information.
Customers are not permitted to check more than two bags, oversized bags (over 62 linear inches), or overweight bags (in excess of 50 pounds). Boxes of any size will not be accepted.
Car rental services are not available for booking on Southwest.com and are limited once you arrive in Cuba
Keep in mind U.S. Credit and Debit cards are generally not utilized in Cuba. While a credit card may be accepted to reserve a room, please note you may be required to use cash to settle room charges.
Taxi services are a viable way to travel to/from the airport and to other areas of Cuba
Hotel availability is limited in Cuba so book in advance
We recommend booking as far in advance as possible, as rooms sell out quickly and Cuban hotels often overbook. In overbooking situations, Customers may be reaccomodated to a different hotel property that could be several miles from the original hotel.
Can pets travel on flights to Cuba?
Pets are not allowed to travel in-cabin on international flights or any itinerary that includes an international flight.
Can trained assistance/emotional support animals travel on flights to Cuba?
Trained assistance animals and emotional support animals will be allowed to travel on flights to/from Cuba. Passengers must provide documentation required by the Cuban authorities to a Southwest Employee prior to traveling with a trained assistance or emotional support animal. We recommend contacting the Cuban Embassy for documentation requirements and additional information.
Have additional questions about traveling internationally? We have answers on our international FAQ page.
Health insurance is paid for at time of booking
The Cuban Government requires all Passengers traveling from the U.S. to Cuba to have local Cuban health insurance to enter the country. When purchasing a Southwest ticket to Cuba, Cuban health insurance is included as a mandatory Cuba Health Insurance Fee. Terms and conditions of the health insurance can be accessed from the ESICUBA website.
You may be required to show your Southwest boarding pass should you need medical services in Cuba
Do not dispose of your Southwest boarding pass, as it is proof of your Cuban health insurance. A Southwest Customer Service Agent will return your boarding pass after scanning it at the gate prior to boarding.
Making purchases in Cuba
With very few exceptions, U.S. Credit and Debit cards do not currently work in Cuba, so remember to bring enough cash with you to last your entire trip. U.S. dollars can be exchanged into Cuban convertible currency at the airport, hotels, or exchange houses.
The FCC has put together a helpful list of FAQ's for travelers to Cuba, including information on roaming services, renting mobile phones, internet access, and WiFi access.
Southwest Customers flying out of Ft. Lauderdale to Cuba
For flights departing to Cuba, Customers will check in at the level 1 ticket counter in Terminal 1.