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A promotion code is a series of letters and/or numbers that allow Customers to receive a discount off of Southwest Airlines' published airfares.

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Our routes

Ft. Lauderdale, FL (FLL)

  • Havana (HAV) - 2 daily nonstops


Tampa, FL (TPA)

  • Havana (HAV) - 1 daily nonstop


As of September 5, 2017, Southwest no longer offers service to Varadero and Santa Clara. We will be reaching out to those Customers who hold reservations for travel involving Varadero and Santa Clara on Sept. 5 and beyond to offer options for refunds of purchased tickets in those markets. If you have questions or need assistance, please contact a Southwest Representative at 1-800-I-FLY-SWA® (1-800-435-9792).   

Quick tips

Bring enough cash to last your entire trip.

Credit Cards are generally not accepted in Cuba. Cash is used almost exclusively to pay for most goods and services.

Retain and carry your Southwest boarding pass in case medical services in Cuba are necessary.

License requirements for Passengers traveling from the U.S. to Cuba

To be allowed entrance into Cuba the U.S. Government requires that every Passenger certify – by making a selection – that they are eligible to travel to Cuba under one of twelve general license categories or a specific license.

  • Specific license - Issued only in certain cases to the traveler directly by the U.S. Department of Treasury. Customers traveling on a specific license will need to have a copy of the license with them while traveling and provide Southwest with the license number during check-in at Tampa or Ft. Lauderdale. For Customers connecting to Cuba through Tampa or Ft. Lauderdale, an additional review will be completed during check-in at the original departure city.
  • General license - This license means travelers do not have to seek approval from the U.S. Department of Treasury before traveling to Cuba as long as they fall within OFAC's 12 reasons for travel. Southwest Customers traveling on a general license will select and certify their reason for travel to Cuba during check-in at Tampa or Ft. Lauderdale. For Customers connecting to Cuba through Tampa or Ft. Lauderdale, an additional review will be completed during check-in at the original departure city.

Eligible general license reasons for travel to Cuba

  • Family visits
  • Official business of the U.S. Government, foreign governments, and certain intergovernmental organizations
  • Journalistic activities
  • Professional research or meetings
  • Educational activities and exchanges
  • Religious activities
  • Public performances, clinics, workshops, athletic/other competitions and exhibitions
  • Humanitarian projects
  • Support for the Cuban people
  • Activities of private foundations, research, or educational institutes
  • Exportation, importation, or transmission of information or information material
  • Certain authorized export transactions

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The documentation you need

Customers holding a U.S. passport who were not born in Cuba

  • A valid U.S. passport.
  • Plus an appropriate visa:
    • Cuban tourist visa, which is sufficient for only certain categories of OFAC-permitted travel, can be purchased from our partner, . We recommend purchasing your visa online prior to departure to the airport. Although you can purchase through Cuba Travel Services (CTS) via telephone, you will not receive the Southwest rate. You can also call CTS at (800) 963-2822 (Monday-Friday, 8 am-8 pm EDT) for assistance or to answer any visa related questions. You will pick up your Cuba visa on your day of travel inside the Ft. Lauderdale (FLL) or Tampa (TPA) airport at a CTS counter located at checkin or at your departure gate. Customers who do not purchase their Cuba visa online with CTS prior to arriving at the airport can purchase their Cuba visa on their day of travel at CTS ticket counters located inside the Ft. Lauderdale or Tampa airport.

      OR
    • Other visa type, which must be obtained prior to travel via the Cuban Consulate.
  • Enter itinerary and traveler details here for additional documentation requirements and travel information.

Customers are advised to contact the Cuban consulate with questions or for additional information.


Customers Born in Cuba

If the traveler departed Cuba on or before December 31, 1970:

  • A valid passport (issued by Cuba, the U.S. or another country).
  • Either (i) a permit for multiple entries (Habilitación de Entrada (HE) – Entradas Múltiples) or (ii) a single-entry permit/visa (Habilitación) of one of the following categories:  HE-1, HE-3, HE-4, HE-6 or HE-11.
  • Enter itinerary and traveler details here for additional documentation requirements and travel information.

If the traveler departed Cuba after December 31, 1970:

  • A valid Cuban passport. 
  • Either (i) a permit for multiple entries (Habilitación de Entrada (HE) – Entradas Múltiples) or (ii) a single-entry permit/visa (Habilitación) of one of the following categories:  HE-1, HE-3, HE-4, HE-6 or HE-11.
  • Enter itinerary and traveler details here for additional documentation requirements and travel information.

Note: Cuban-born individuals must carry valid residence documents (for example, permanent resident card or valid passport) of the country where they reside in order to exit Cuba.

Customers may contact the Cuban Consulate with questions or for additional information.  

Customers who do not hold a U.S. Passport and were not born in Cuba
Enter itinerary and traveler details here for documentation requirements and travel information.

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Baggage embargo

Customers are not permitted to check more than two bags, oversized bags (over 62 linear inches), or overweight bags (in excess of 50 pounds). Boxes of any size will not be accepted.

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Lodging and transportation

 

Car rental services are not available for booking on Southwest.com and are limited once you arrive in Cuba

Keep in mind U.S. Credit and Debit cards are generally not utilized in Cuba. While a credit card may be accepted to reserve a room, please note you may be required to use cash to settle room charges.

Taxi services are a viable way to travel to/from the airport and to other areas of Cuba

Havana taxi services

Hotel availability is limited in Cuba so book in advance

We recommend booking as far in advance as possible, as rooms sell out quickly and Cuban hotels often overbook. In overbooking situations, Customers may be reaccomodated to a different hotel property that could be several miles from the original hotel.

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Pets

Can pets travel on flights to Cuba?

Pets are not allowed to travel in-cabin on international flights or any itinerary that includes an international flight.

Can trained assistance/emotional support animals travel on flights to Cuba?

Trained assistance animals and emotional support animals will be allowed to travel on flights to/from Cuba. Passengers must provide documentation required by the Cuban authorities to a Southwest Employee prior to traveling with a trained assistance or emotional support animal. We recommend contacting the Cuban Embassy for documentation requirements and additional information.

Have additional questions about traveling internationally? We have answers on our international FAQ page.

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Other important information

Health insurance is paid for at time of booking

The Cuban Government requires all Passengers traveling from the U.S. to Cuba to have local Cuban health insurance to enter the country. When purchasing a Southwest ticket to Cuba, Cuban health insurance is included as a mandatory Cuba Health Insurance Fee. Terms and conditions of the health insurance can be accessed from the ESICUBA website.

You may be required to show your Southwest boarding pass should you need medical services in Cuba

Do not dispose of your Southwest boarding pass, as it is proof of your Cuban health insurance. A Southwest Customer Service Agent will return your boarding pass after scanning it at the gate prior to boarding.

Making purchases in Cuba

With very few exceptions, U.S. Credit and Debit cards do not currently work in Cuba, so remember to bring enough cash with you to last your entire trip. U.S. dollars can be exchanged into Cuban convertible currency at the airport, hotels, or exchange houses.

Telecommunications FAQ's

The FCC has put together a helpful list of FAQ's for travelers to Cuba, including information on roaming services, renting mobile phones, internet access, and WiFi access.

Southwest Customers flying out of Ft. Lauderdale to Cuba

For flights departing to Cuba, Customers will check in at the level 1 ticket counter in Terminal 1.

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Rapid Rewards Last Activity Date

Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

Learn More About Rapid Rewards Program Last Activity Date