Welcome to Southwest® Business.

Connect with us to see how you can access our exclusive business travel discounts and business loyalty program. Take advantage of the ways we can help your company save big.

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A plan for every
type of business

Managing business travel shouldn’t be complicated, so we’re making things easier with more ways for you to access our everyday low fares through GDS, Direct Connect/API, or our free booking platform, SWABIZ®. Travel management with a little more Heart.

See the evolution of Southwest Business.

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  • Exclusive promotions and travel incentives help your travel budget go further.
  • Online reporting tools put duty of care, travel spend tracking, and unused funds at your fingertips.
information Learn more about Self-Service
  • We offer simple contracts customized to meet travel program goals for companies of all sizes.
  • Customized solutions, including specially negotiated point-of-sale discounts*, lower your travel costs.
  • Access our everyday Southwest low fares through your channel of choice.
information Learn more about a managed relationship

*Not all companies may receive discounts.

  • NEW – We’ve added features like discounts, incentives, name changes, and more.
  • Groups – If you’re traveling in a group of 10 or more on the same itinerary, you’ll get extra flexibility and discounted air fare.

Rapid Rewards® Business

Introducing Rapid Rewards Business, a business loyalty program where companies can earn points from Southwest travel purchased in SWABIZ, direct connect, and GDS. Rapid Rewards Business points can be used toward future business travel. Make your business travel work for you!

Rapid Rewards Business points don’t expire.

Rapid Rewards Business points are usable on any seat, any day, any time.

Your travelers still earn their own Rapid Rewards points.

If you need to cancel, all Rapid Rewards Business points will return to your company account.

Not all companies may qualify for Rapid Rewards Business. Connect with us to see if your company does!

Everything you already love about Southwest

  • Bags fly free®1, plus no change2 or cancel3 fees... ever.
  • Our Business Select® fare offers guaranteed A1-A15 boarding to all Travelers.
  • Our wide network, schedule, and nonstop routes meet your business travel needs.
  • 1First and second checked bags. Weight and size limits apply.
    2Fare difference may apply.
    3Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds.

Your choice of channels

With our multichannel distribution strategy, businesses can access our everyday low fares through our third-party partners or our free corporate booking tool, SWABIZ.

GDS partners

Travelport Logo Amadeus Logo Sabre Logo

API-connected partners

Concur Logo TripActions Logo Onriva Logo
ATPCO Logo Psgn1 logo Certify Logo App in the Air Logo
Flight Centre logo Deem Logo Cytric Logo ATC logo
Egencia Logo AMTRAV Logo UPSIDE Logo TravelPerk logo
FlightBridge logo Zeno by Serk logo WhereTo logo

Contact our TMC Relations Team: TMCRelations@wnco.com

Where we fly

Wherever business takes you, we can help you get there with ease.

  • 3,600 average daily departures*
  • 100+ total destinations*
  • 13 international destinations**
  • See route map
  • *Based on DOT published schedule 7/7/2021-1/5/2022. **Service to Turks and Caicos and Nassau resumes 10/7/2021. Service to Grand Cayman resumes 10/7/2021, subject to border reopening and favorable entry requirements. Service to Belize resumes 11/7/2021.
Map of all current and future flights available for booking for the duration of our open schedule.

Questions about Southwest Business?
Contact us or read our FAQs.

    Frequently asked questions:

  • GDS
    • General content

      Q: Where can I find Southwest’s ARC ticketing policies?

      A: Southwest’s ARC ticketing policies, as well as the associated Travel Agent Addendum, can be found here: https://www.southwest.com/html/swabiz/gds-policy.html


      Q: Will all GDS systems benefit from Southwest full participation?

      A: While capabilities will differ between GDS providers, Southwest will make the same content available to Amadeus, Travelport and Sabre GDS’s. You will also now have the benefit of full ticket settlement via ARC.


      Q: Who do I contact if I do not have access to Southwest content in the GDS or have questions?

      If you have any questions about Southwest content please email TMCRelations@wnco.com for more information. Please note that content will only be made available to approved US-based agencies that are ARC accredited.


      Q: Will customers outside of US point of sale be given Southwest full GDS access?

      A: Southwest bookings can only be ticketed by ARC accredited agencies in the US, with USD currency only. Outside of the US you may access Southwest Airlines content via Southwest.com.


      Q: Can an OTA or a Meta Search agency get access to Southwest?

      A: OTAs and Meta Search agencies are not being approved by SWA to get content through Travelport GDS nor any other GDS provider. Southwest does not allow any travel agency to openly distribute our content via any online platform directly to consumers.


      Q: Will there be fares and/or content available via Southwest directly but not in the GDS?

      A: Yes, Southwest will have some “direct fares” that are only available through one of our direct sales channels.


      Q: Will EarlyBird® purchases be available in the GDS?

      is now available for purchase in Amadeus. Reservations booked in all other GDS’s can purchase EarlyBird® on Southwest.com. The travel agency will retain ownership of their GDS issued ticket even if EarlyBird® is purchased directly with Southwest.


      Q: Will Southwest send emails for ARC transactions?

      A: Southwest will no longer send confirmation emails for GDS issued tickets. You will continue to see emails sent for any transaction that is exchanged, or issued, by Southwest Airlines direct.


      Q: What is the process for changing a company’s discount filing or tracking agreement with Southwest?

      A: Any change to the way a corporate travel agreement is set up first requires the company reaching out to their Southwest Account Manager. Southwest must make changes to ATPCO fare filings for any applicable discounts, and our Account Manager must update our CRM system to ensure our reporting is not interrupted. More specific information will be shared once the company has engaged their Southwest Account Manager.


      Q: Will Mexico destinations be available in the GDS?

      A: Currently tickets are unavailable for sale in all GDS’s for travel to any destination in Mexico. You may see scheduled service, but it’s unable to sale in any GDS. Please note that if a travel agency issues a ticket to one of Southwest’s Mexico destinations, you will receive a debit memo.

    • Existing GDS bookings and cutover handling guidelines

      Q: What will happen to my un-ticketed PNRs on day of cutover for Sabre?

      A: It is expected that all un-ticketed bookings will either be canceled or ticketed prior to cutover. Any reservations left unticketed in the BBR environment will automatically cancelled by the GDS on the cutover day.


      Q: What will happen with already ticketed PNRs that need servicing? (exchanges, refunds)

      A: Bookings done prior to the any of the GDS cutover dates will need to be serviced by Southwest directly. Tickets issued prior to the cutover will not be available for exchange or refund in the GDS channel.


      Q: I canceled a booking made using Sabre BBR, Basic Booking Reservation, can this credit now be applied to a new ticket in GDS?

      A: All credits on Southwest RTF, residual travel funds, will need to be exchanged in a Southwest direct channel for ticketing. RTFs are not redeemable via any GDS channel and will need to be applied to a new reservation directly with Southwest.

    • New booking process questions

      Q: Will we still be able to hold bookings before ticketing?

      A: Yes, and part of the change to full participation is that a ticketing deadline will be generated for each booking. The reservation will be held until 11:59PM local time, NEXT DAY (not next business day). Fare rules supersede the ticketing time limit. **Please note that any churned reservations will result in a debit memo**


      Q: Will agents be able to add a Rapid Rewards loyalty number in their GDS bookings?

      A: Yes. Loyalty numbers in GDS bookings will be handled as with any other carrier. Clients with a Rapid Rewards status such as A-List, A-List Preferred will be recognized and applied in GDS bookings, through the status level in the FQTV line. Please note that GDS reservations will decline an invalid Rapid Rewards number when entered in a reservation. However, name verification is not executed for GDS reservations. If the name is incorrect the Rapid Rewards number will not be attached to the reservation, even though it was entered in the GDS.


      Q: How do we book groups with Southwest? Can we claim a PNR?

      A: Any Southwest group booking is to be handled by Southwest directly. Southwest will not allow claim PNR in the GDS for booked groups. All group bookings are confirmed and ticketed by Southwest direct.


      Q: Can I access/view in the GDS a booking created on Southwest website?

      A: No. All bookings completed within a Southwest channel will remain with Southwest and cannot be accessed in the GDS’s


      Q: Can I access/view on Southwest’s website a booking created in the GDS?

      A: Yes. Any booking done in the GDS can be accessed on the Southwest website or by a Southwest agent.


      Q: Can my GDS booking be serviced by Southwest directly?

      A: Yes. However, once a GDS booking has been reissued by Southwest, it will then reside with Southwest and will no longer be available in the GDS for future servicing.


      Q: Can we have multiple airlines/multiple tickets in a Southwest PNR?

      A: Yes. Southwest segments can reside with other airlines in one PNR. Southwest does not allow for interline ticketing, which means that a Southwest ticket can only be issued for Southwest flights. No other carriers can be issued with the Southwest ticket as we do not currently have any interline agreements with other airlines.


      Q: Will Southwest flights be available 365 days from the booking date via the GDS?

      A: Southwest’s complete flight schedule will be visible in the GDS as they become available. Southwest normally publishes schedules 6-8 months out.


      Q: Can I book multiple one-way tickets in the same PNR?

      A: Currently Southwest does not allow multiple one-way reservations in one PNR. If a traveler wants to add a leg to an existing reservation you can exchange the current ticket, or book the added space in a new PNR.


      Q: Will we be able to apply all forms of payment to issue Southwest tickets?

      A: Southwest will enable all forms of payment in the GDS, including cash and check. However, Southwest’s currencies (gift cards, LUV vouchers, Rapid Rewards ® points, residual ticket funds) will not be accepted in the GDS.


      Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?

      A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.

      Q: Will we be able to issue circle trip tickets in the GDS?

      A: Yes you can issue circle trip tickets. Please note that you cannot issue separate tickets that are point to point within the circle trip.


      Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?

      A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.

    • Exchanges, refunds, MCOs and certificates/vouchers

      Q: What will be the process to exchange/refund/void a Southwest booking?

      A: All Southwest bookings created after cutover to ARC settlement can be voided, exchanged, or refunded through the GDS. Any bookings created prior to the ARC settlement migration will need to continue being exchanged or refunded with Southwest direct.


      Q: Will agents be able to retain a residual value and issue an MCO for Southwest exchanged bookings?

      A: All ARC settled reservations can be exchanged in the GDS, and an MCO issued for any residual value.


      Q: Do I always need to issue a residual MCO?

      A: Southwest Airlines never charges any fees for ticket changes. All residual MCO’s are expected to be issued by the travel agency in the name of the traveler. Any MCO not issued for $100.00 or more will result in a debit memo.


      Q: Can I use a Southwest MCO for another traveler?

      A: Southwest Airlines does not allow MCO’s to be used by another traveler. The contract of carriage states that the name on the MCO ticket must be the user of the new ticket issued. Any MCO used to purchase a ticket in another traveler’s name will result in a debit memo.


      Q: Can I exchange with a Southwest agent a booking done in my GDS?

      A: Yes, Southwest agents can modify any reservation to fly on Southwest. However, once a Southwest agent has exchanged the ticket, any further service request will need to be done by a Southwest agent.

    • Fare Classes

      Q: Where can I find information on Southwest Airlines Branded Fares?

      A: Southwest Airlines now uses branded fares. Please follow this link to access our Branded Fares information.

    • Unaccompanied Minors/Young Travelers

      Q: Does Southwest Airlines allow unaccompanied minor/ young traveler bookings through the GDS?

      A: Please use the following information when booking via the GDS.


      Not available through GDS

      Ticketing travel for Unaccompanied Minors (ages 5-11 traveling alone) in the GDS is not permitted. Call 800-435-9792 or visit: https://www.southwest.com/faq/unaccompanied-minors Please note, issuing tickets for an Unaccompanied Minor will result in a Debit Memo.


      Tickets

      Young Travelers

      Young Travelers (ages 12-17 traveling alone) can be booked through the GDS for US Domestic travel, however, you must call Southwest Airlines at 800-435-9792 to complete necessary travel documents. For more information on Young Traveler please visit: https://www.southwest.com/faq/young-travelers


      Travelers ages 2 – 17 that are traveling with a parent or guardian 18 years of age or older on a separate PNR must add the OSI WN (SWA Locator) of the parent PNR.

    • Revenue Tracking

      Q: Does Southwest Airlines provide a way to track corporate customer revenue that do not have a discount in place?

      A: Please use the following guidelines to track non discounted Southwest revenue.


      There have been some updates to our tour code sourcing methods. Southwest now has two methods of Tour Code Sourcing that an Agency can choose from based on their preference. Manual entry or 0% discount filing, Please see below for additional context:


      • Manual Format (TMC Agent manually entering tour code)- in this scenario an Agent would manually enter the SWABIZ CID number in the tour code field for all tickets to track revenue (please note 99112233 is an example)

        Sabre – W#UN*99112233

        Apollo – T:$BIT99112233

        Worldspan – 5-IT99112233

        Amadeus – FT*99112233


      • Pricing Command (File 0% Discount) - in this scenario a TMC prefers filing 0 % discounts for non-discounted Customers/”tracking only” Customers, Southwest will need to file the same 0% discount with ATPCO to ensure reporting is not interrupted. The Agency on file should fill out the Southwest ATPCO form and return to their Southwest Sales Manager for processing. In this scenario we will require the Customer’s account code(snap)/corporate ID’s, and PCCs in addition to the 99#/SWABIZID as the tour code.

      • FUTURE SATE - Entering Tour Code in OSI Remarks; more information to come in the future*

        With either of the two current methods, it’s important to note that TMCs do not make any changes to a Customer’s booking channel for Southwest reservations until the SWA Account Manager has been notified and appropriate changes made on our end to ensure customer reporting is not impacted.

    • Travel Agency Testing

      Guidelines for TMC Transaction Testing with Live Bookings

      • • Email SWTravel@wnco.com with intent to test notification
        • • Start date
        • • Point of contact
        • • Number of transactions
      • • Maximum of 10 test bookings
      • • PNR’s must be booked 90 days out to avoid blocking inventory close to flight date
      • • PNR’s must be cancelled within 24hrs to avoid refundability or ADM concerns
    • Travel Agency access
      ARC Settlement

      Travelport/Amadeus

      • If you are new to booking Southwest in the GDS, please reach out to TMCRelations@wnco.com
      • If you have historically booked Southwest in the GDS and are simply looking to continue booking Southwest via Sabre, Apollo, Worldspan, Galileo, or Amadeus, please review the ticketing policy and Travel Agent Addendum available here: https://www.southwest.com/html/swabiz/gds-policy.html
  • SWABIZ
  • Other Southwest Products
  • Southwest Airlines GDS Ticketing Policy
  • Southwest Contract of Carriage
  • Customer Service
  • Get in touch:

    • For questions related to your SWABIZ account, please call 1-888-479-2249 (Monday through Friday, 5:00 a.m. - 12:00 a.m. CT).
      • We’re updating your service experience.
      • PrimaryPartner Service: Our benchmark Southwest® Hospitality experience available to all our business Customers.
      • PreferredPartner Service: Our dedicated service experience for managed partnerships with expedited call access for travel managers.
      • PremierPartner Service: Our best-in-class experience for managed partnerships with a priority service line for travel managers, plus a dedicated line for travelers.
      • Connect with an account manager to learn more about these services and how we can best serve your travel needs.
    • To cancel or change a reservation or request a copy of a past receipt, please call 1-800-435-9792.
    • To request a refund, make a complaint or commendation, or for inquiries on your Rapid Rewards account, call 1-855-234-4654.
    • Meetings or SWABIZ questions: swabiz@wnco.com
    • General inquiries: SouthwestBusiness@wnco.com
    Contact our Sales Team